KingPoker2000 Posted August 4, 2022 #1 Posted August 4, 2022 Hi, I lost my 2fa (My phone was stolen) So I contacted Support and provided them all the information they ask for all the screenshots of deposits , withdrawals..Answered everything correctly but they are just dragging the issue now it's been like 7 days now..They always reply "Please be patient while the General Managers review your case" How long it takes for "General Managers" to review a simple case?
hiawc Posted August 4, 2022 #2 Posted August 4, 2022 Stake needs to hire more cs staffs with the players base keep growing like this tbh
KingPoker2000 Posted August 4, 2022 Author #3 Posted August 4, 2022 On Top of that when after 3 days I tried to take update this is what they replied to me: " Hey there, The more often you reopen the conversation the longer it will take for the case to be checked. You will have access to all the information you need once you regain access to your account. Kindly, stop reopening this conversation, this process will only prolong, and we will get nowhere. Kind regards, Stake Support team."
iulianbutanu Posted August 4, 2022 #4 Posted August 4, 2022 7 minutes ago, KingPoker2000 said: On Top of that when after 3 days I tried to take update this is what they replied to me: " Hey there, The more often you reopen the conversation the longer it will take for the case to be checked. You will have access to all the information you need once you regain access to your account. Kindly, stop reopening this conversation, this process will only prolong, and we will get nowhere. Kind regards, Stake Support team." Since when checking the status of your ticket makes you wait longer? Stake doesn't have FIFO? or what?
KingPoker2000 Posted August 4, 2022 Author #5 Posted August 4, 2022 My Account is Platinum IV and I am still not able to claim month end bonus ..I am afraid I may miss it..
dupeddonk Posted August 4, 2022 #7 Posted August 4, 2022 3 minutes ago, iamback1992 said: This is a blessing in disguise In more ways than one.
SilentDeath37 Posted August 4, 2022 #8 Posted August 4, 2022 I lost 2FA 2 times support help me 1st time was like 1day 2nd few hours. Its pretty hard to send all info that they request but its to protect users I guess. Good luck!
Shanaya24 Posted August 4, 2022 #9 Posted August 4, 2022 do you really believe that a general manager spends 1 second of his time in resetting a 2fa. The guy who has to do it is probably on vacation and the rest has no clue. Great job Stake Support.
also-irritated Posted August 4, 2022 #10 Posted August 4, 2022 Hello, I normally only read on this forum but I have the same issue since last week wednesday. I get exactly the same copy paste answers from support. You should be ashamed if in such a big company nobody is capable of resetting 2fa or emailadress.
KingPoker2000 Posted August 4, 2022 Author #11 Posted August 4, 2022 That's the latest response: "Hello there. The case has been forwarded to the General Managers. Once they review your case, they will contact you. It is crucial that the conversation stays closed from this moment on, meaning that you should not reply to this message. Please note that by replying in this conversation you can only delay the procedure. The process can take up to 48-72 hours. Thank you in advance. Your patience is much appreciated. Have a nice day." Seems like they are just dragging things for no reason..A simple 2fa reset should not take 10 days..This is what world biggest online casino has to offer?
also-irritated Posted August 4, 2022 #12 Posted August 4, 2022 Hello, I just got this response Hello there, Have some patience. Person in charge will inform you about your case soon. There is nothing more we can do on our side, sorry. Kind regards Stake Support Team someone on discord told me the name of the person that resets the 2fa and email and it is not Stake's general manager for sure. After confronting them they changed 'general managers' into person in charge. ha ha ha
thejunespirit Posted August 27, 2022 #14 Posted August 27, 2022 In a similar situation right now after having my phone stolen and the process is so painful. Had to send about 50 screenshots of crypto transactions, answer numerous questions, and now I'm at the 'waiting for a manager to review' stage. It has been days. The process is 1000x times harder than it was to regain access to my crypto accounts, which took minutes for some. Why does Stake make it so difficult? It's like they don't want me to get back in.
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