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I didn't get a birthday bonus. why?


amenui19

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Posted

hello everyone

don't get me wrong, I usually don't write such things, but this time I was offended, because I am also a man and a woman with emotions.
I have a birthday today (19.08), I wanted to get a birthday bonus and wrote at night (at one o'clock I think) about it to the support service and they told me that for this you need to complete the 2nd level of verification, I immediately sent the documents (i.e. at one o'clock) and they were just checked (21:00) local time.
When contacting the chat, I was now denied a bonus, because allegedly according to the rules, the account must be from the 2nd level of verification before the birthday. Is that fair? Plus I couldn't find this rule.
I want to note that I am not a greedy user, I lost about 40 thousand dollars in 2 days of the game, and I am a player with a lot of experience and at high stakes, perhaps you will make concessions and give me a gift? after all, this makes up my opinion about your casino and whether I should continue playing with you.. And I would like that, I hope for understanding

Posted

I'm not a bro, I'm more like a sister :)

yes, I play at high stakes and they could meet me and give me something, but I will draw conclusions for myself and will not play here anymore

Posted
14 hours ago, AtyLeiva said:

$25 is max that you can get.

I know, I doubled it and even its not worth crying for buy someone who claims he played with a 40k total balance over 2 days only.. lol

  • 4 weeks later...

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