Non-existent Complaints Team

[tqytom5]

This story is rather long so I'll try keep it brief as an overview. Stake have banned me from withdrawing my now $1500 balance unless I kyc level 4 which I'm not prepared to do. From speaking to support staff and reading their ToS I have multiple accounts of bad practice, misinformation, being lied to by Stake and even illegal practices. I reached out to their complaints and legal team, recieved a generic email which discussed none of the issues I raised and after responding I have heard nothing back for 16 days. I spoke to support who said "it's out of their jurisdiction and they can't check when I'll hear back". 

This is when this becomes even more fishy. According to Stake support its a separate team they can't interfere with as they dont have "jurisdiction". However when I said to support that it was ridiculous I wasn't given a time frame they responded within two minutes saying the complaints team have no emails from me and never had. A) this is clearly a lie as they have literally replied to my first email

B) according to stakes own support they can't check this as they don't have jurisdiction, so how come they suddenly were able to check that?

When I followed up this with support I was again told they couldn't help me and I had to wait for my email from the complaints team which for all I know is never going to arrive. 

I'm sure the mods on the forum will quickly alter some of this post or the title of it so what I ask is please can a manager contact me or a member of the complaints team. Not just a support staff who keep telling me they can't do anything, I need to speak to a manager/someone more senior about this.