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Help Required! @managers


GeneralKai

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I am a big time CRASH player and I love to play crash. But as we all know what you love always breaks your heart. These are the two bet IDs: 1.casino:113280293329 and 2.casino:113280550761. 

 

No1, i cashed out at 5x but it didn't paid out and it crashed at 5.3x

 

No2, i cashed out at 1.9x but it didn't paid out and crashed at 1.96x.

Auto cash out was set at 33x.

When i talked with support, i got the typical reply that either my device is outdated or internet is slow. Both of which are incorrect.

My point is if i cashed out before it crashed and if the timing of cashing out exceeds the crash then it generally gives a notification that ROUND ALREADY FINISHED. But here in both the cases it didn't.

I don't know whom to contact hence asking help from you guys. Have been at stake for more than a year, i love stake, haven't issued or raised a complaint till now, hope i receive the same love from you guys.

@Eddie

@Steve

@Mikey

@Nenad

@AleksandarZ

 

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