malimba Posted October 12, 2022 #1 Posted October 12, 2022 So i was self excluded for the day they drop monthly and today i am not anymore , now i cant claim the monthly bonus , even i spent a lot of money , it's not fair.
Moderator Faris Posted October 13, 2022 Moderator #2 Posted October 13, 2022 The monthly bonus was released during your self-exclusion, which means that your account was not included in the list of "eligible users". I'm sorry, but that's how the system works. You should have read our self-exclusion policy before using this feature. https://stake.com/policies/self-exclusion
Althea Posted November 1, 2022 #3 Posted November 1, 2022 Stake can give monthly if you play and wager vip weekly bonus and monthly bonus
majali7891 Posted November 3, 2022 #4 Posted November 3, 2022 why not fair?? you self excluded yourself, this means you got yourself willingly out of the system at the time of monthly release.. I don't see anything wrong at their side
nezadou Posted November 3, 2022 #5 Posted November 3, 2022 it makes sense to do so. otherwise you would get the bonus and play the game
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