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AFFAIR: Does not avance VIP progress


Ulita88

Featured Comment

Posted

I already had the same problem when I was going to do bronze to silver and now in this new opportunity from silver to gold the same thing happens to me. And I have enough wager to upgrade to gold. This day I contacted support and this time Mr. Juan was in charge of support and he told me that he didn't know anything about the issue and then I told him that I want to talk to support in Spanish and that he could help me and he still disrespected me. But that's beside the point. I would like to know if you can regulate this mishap that is happening to my account. ATT: Ulita99

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  • Moderator
Posted

Hi,

The stats you can see in your account are not your real total wager, it changes every time the coin price changes. You can only check your real wager in the "Progress" tab, it only changes when you play, and the coin price does not affect your progress percentage. So there's no problem.

Regards

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