Stake account 'temporarily suspended'? Need help ASAP!

[Zaenalabidin1]

Hi,

I just recently started playing on www.stake.com and I made my first deposit of $1440 USD (deposited $20 later, so $1460 total), account username is ZaenalAbidin1.

Placed my first bets and was later given a notification saying my account had been locked and I had to await a response from their support team.

I've tried to cashout my bets because I no longer even want them I just want to withdraw my money but it doesnt seem possible. Here's a link showing me trying to cashout but it will not let me: https://gyazo.com/15c87dd238ced635da303f916646870d

 

I've attached screenshots and documented everything, hoping this reaches someone higher up at Stake. HORRIBLE first experience! If it does reach someone I want my bets voided as well and I want to withdraw my money. I've already submitted a complaint with Curacao eGaming so whether someone at stake sees this or egaming gets in touch with them first it doesn't matter to me, I just want my money back.

 

I just don't get why this is happening.. I literally made my first deposit and made a bet and 20 minutes later everything was locked. I've been on other gambling sites before and had heard stake was a better experience so I wanted to try it out but it's very worrying I may have been robbed.

 

Thank you to anyone who can help

 

 

[SanjaT]

Hello there, this section is only for users who are muted on chat.

Please contact our Support team for further assistance.

Kind regards,

@SanjaT

[tonmoy5142]

Same here bro

 

[Emmanuel3777]

Hi bro did your issue get solved if yes how long did take though because i am in the similar situation 

[Harshadeep]

On 6/19/2025 at 8:27 PM, Emmanuel3777 said:

Hi bro did your issue get solved if yes how long did take though because i am in the similar situation 

 

Hey did your issue got resolved even my account got suspended 10 hours ago and I did not get any response from them

 

On 9/11/2023 at 2:21 AM, SanjaT said:

Hello there, this section is only for users who are muted on chat.

Please contact our Support team for further assistance.

Kind regards,

@SanjaT

Hello,

Even my account is placed in temporary suspension, they requested that I contact them via mail. I did so, but I have not received any response from them. I am unsure of the issue. Can you please help me?

[mdmorshed]

I have same problem abour this