Can't access Live Support or my level-up bonus

[alphabetsoup]

just leveled up to platinum but I haven't received my level up bonus yet. I tried to ask live support but as it turns out my live support won't work either. What am I supposed to do to fix this?

[Faris]

Hi,

If you can't reach them via live chat, send them an email. Please be sure to mention that you have contacted them regarding your Level-up prize.

[email protected]

Regards