Account temporarily blocked. Help!

[leerangsun]

Hello, I don't know where to ask for help so I'll try my luck here. 

My account was restricted at the end of September for suspicion of double accounts. I was asked to verify my account level 4 and send a selfie with my passport, the current date and my stake nickname. I carried out the requested checks. And sent the selfie in reply to the e-mail requesting this information. Since September 27 I've had no further response from Stake, and I've emailed them several times. I've been waiting patiently for 1 month. I can't even withdraw my money. Please do whatever is necessary so that I can continue to play on stake. Thank you 

[EddieSmith]

Double account is strictly probhited. 

[SanjaT]

Hello @leerangsun,

thank you for reaching out to us!

Could you provide us with your Stake username, please?

Thank you, and kind regards,

@SanjaT

[leerangsun]

Hello @SanjaT 

My stake username : leerangsun

Thank you ! 

[SanjaT]

Thank you very much @leerangsun, 

Please contact our Support team again now, so they can look into this further and hopefully help you.

Kindest regards, 

@SanjaT

[leerangsun]

@SanjaTThank you its sent !   

[BetEinstein]

Stake please dont unblock this user account

[leerangsun]

Hello @SanjaT

I didn't get a reply by e-mail. How much longer do I have to wait? It's taking a very long time, I'm disappointed.

Thank you

[SanjaT]

Hello @leerangsun,

thank you again for letting us know.

This has been forwarded to our Support team yesterday. I would kindly ask you for a bit more patience, and someone will reach out to you very soon, and hopefully resolve this issue. Thank you for your patience and understanding.

Kindest regards,

@SanjaT