peskov Posted October 26, 2023 #1 Posted October 26, 2023 I have completed the required documents and the first 3 levels of my account review in exactly 15 days. However, even though I send every document requested at Level 4, it is rejected every time. The answer given to me was "if it is rejected, send a different document" but the problem is, I sent all the documents I could regarding the bank statement and payslip. I don't have any other documents I can send. Please someone help me. my stake username: peskov
Moderator DOT2314 Posted October 26, 2023 Moderator #2 Posted October 26, 2023 if you have any inquiries please contact live chat service or send mail to [email protected]
Community Manager SanjaT Posted October 26, 2023 Community Manager #3 Posted October 26, 2023 Hello @peskov, thank you for reaching out to us! Here is a list with all documents you need for KYC Level 4 verification: https://help.stake.com/en/articles/5328395-acceptable-documents-for-source-of-funds You can use one of the documents to verify your source of funds. If you need additional help, please contact our Support team again. Kind regards, @SanjaT
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