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Wrong bet on challenge Mines last week / Please correct that


NewStakeisgood

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  • Community Manager
Posted

Hello @NewStakeisgood,

thank you for reaching out to us!

Unfortunately, the bet ID you've posted was not valid, but I will pass this further to the superiors, and if something can be done, we will contact you shortly! :) 

Thank you for understanding!

Kind regards,

@SanjaT

  • Community Manager
Posted

Hello @NewStakeisgood,

Unfortunately, there is nothing that we can do about this, because you have not posted the valid bet for this promotion. As the rules say, you must post valid bets in order to be eligible for the prize. We understand that mistakes do happen, but it would not be fair to other users who entered the promotion correctly.

We are truly sorry for this, but please understand that we have to follow the promotion rules.

Kindest regards.

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