my money is disappear from my account

[alfa0007]

i just deposits 180$ to my account then start to play with 1$ only then suddenly the balance became 0.80 cent i contact support they say i make withdral from my account i chek my email i found code sent by stake but i never use it and no 2fa are active they can not find any solution they take my money i send them all the proven that i do not qithdraw that money plus i scan my laptop with kaspersky and no thing hacked 

 

first how that money withdraw without code putting?

second no third party and the adress of my wallet is not for me and make withdraw?

i attached the adress stolen my account i think it from stake it self coz no notification come and the code entered without my control 100% inside stolen

 

plus no notification done to my account about withdrawal until now?

[aristodemus]

stolen? 🤨

[luizcarluh]

You have a very delicate case, I've never seen anything like it

[alfa0007]

On 12/1/2023 at 9:21 PM, aristodemus said:

stolen? 🤨

yes the money transfer directely from my account to another btc account without putting the code or even any thing i surprises the money had been gone

On 12/1/2023 at 9:24 PM, luizcarluh said:

You have a very delicate case, I've never seen anything like it

i search the forum  5 cases like me and nothing happen and our money gone

[TrixXz]

This is why u use 2fa

[maxpower991]

but where did it go?

[Syukur67]

Are u sure your money stolen? If it true so dangerous 

[skleven]

You don`t get notifications on withdrawals. Check the transactions - withdrawal tab. 

[dadasnaci]

Thats impossible

[p3b]

This can happen with or without 2fa, but if the ammount is not crazy big, any complaints will end up in nothing. 

A pal I know lost a big chunk and ended up in nothing because he didn't had 2fa.


Still a horrible situation to be in
 

[vanty2023]

I want to learn more

[ConnorMcDad]

contact support and they should be able to get it all solved!

[VK66666]

Check the transactions

[BigMum]

Check your last logged in sessions, OP. You should see any unrecognized login there, or your device used for stake might be under control of hacker/exploiter. Or you might be drunk playing. Can't see any other reason. 

Oh and of course check if you had API keys enabled recently

[FrancisKearns]

This is strange case, i have never faced anything like this, is your problem solved now?

[Marrenz14]

That was sad.How is it happen?