Will Stake ever return my ETH to me?

[IfruitI]

Hello, I am writing to you because I would like to hear your opinions, and also because it helps me to talk about it. In 2022, I wanted to transfer some ETH to Stake to bet on World Cup matches. On that particular evening, there was a Brazil match about to start, so I wanted to quickly transfer some funds to the platform. I ended up transferring approximately 5 ETH.

Unfortunately, during the transaction, I realized that I was on the Ethereum Layer 2 network called Arbitrum. For several months now, I have been in contact with Stake's support to help me retrieve my funds, which are on my Stake address. However, they have informed me that "our wallets are not connected to the Arbitrum network, and we do not want to expose our private keys there." Frankly, this is disheartening for me because you can imagine that 5 ETH is a substantial amount. I wonder if they will ever allow Stake users to deposit via the Arbitrum network for betting and return my ETH to me.

Thank you for reading me.

[Algezo99]

I have the samw problem,sent 200€ 🫣

[ceejayestrella]

i think if its wrong network it will never return, even though it is in your stake address the network is wrong so they did not receive what you sent to them.

[Kracksmoker]

You have to understand from their end, to be able to allow players to deposit and withdraw using the Arbitum network they would have to set up their automated system to allow funds from your wallets to be transferred to their hot wallets whenever a withdrawal is requested and then have their hot wallets send the actual ETH to the wallet address of your choice. It’s why if you view the actual withdrawal blockchain info you will see the funds were sent from a different address than your actual stake ETH wallet. I’d imagine there’s a good chance it may have to do with the fact that stake’s hot wallets would probably account for a large % of the ETH on the arbitum network, very possibly a majority of it, which would leave them vulnerable to the possibility of even an arbitum employee going for that payday. Either way they are not satisfied with the security of their hot wallets being implemented on the network. And after the hack that cost them tons of money a few months ago (where the weak point that was exploited by the hackers was in fact stake’s hot wallets) I doubt they’re really looking to expand the amount of points the wallets can possibly be exploited. They most definitely would take a long time in making sure the coding behind it was sound and had no weak points. That being said, if you were let’s say Drake since he streamed tonight and you made this mistake they should be able to just add the money to your ETH balance and keep what’s “frozen” on the arbitum network on their balance sheet since to them 5 ETH is peanuts. Don’t take that as me saying they will ever do it because they won’t. Unfortunately at the end of the day it’s your mistake my man. If you’re moving 5 ETH into a crypto casino you should have enough crypto knowledge and experience to know that if you send it on the wrong network that it is gone forever in most cases. Sorry it happened to you but be more careful in the future. Good luck

[javierfg]

I deposited 500 usdt in  EOS network to a stake direction.... 

 

 

 

[SPD007]

sorry to hear that bro.
My suggestion, just move on. I've been there before 1K USDT . Missed click, wrong address, phising, scammed just say goodbye, will never return back

[Mixacalo]

I just wanted to ask same question, I have sent around 4 Eth of erc20 token ( Jesus Coin ) which is not supported token to by stake.com to Eth wallet and it’s hanging in there , however it is same network and it’s showing on blockchain , support team says 30 days with 10% fees which I don’t think will ever happen after reading this and other posts .

So let’s say in few years if this token becomes as big as Doge or Shiba and they will be accepting it as payment would my account get credited than 😅based on market value?

who should I contact now since I don’t think they will do anything about it?

[dawid-m]

Crazy... That a big company like stake is filling their bags with the deposits.... 

[Mixacalo]

I guess this is theirs now …. And it went up in price 30% already 

[TTMalte]

you sent some weird jesus token worth $7,6k to stake?

[odyocu]

No eth yes btc

[Takadhun]

There’s a way to recover this so long as the amount of eth is still intact., meaning from your wallet to stake’s. 

[Maxys]

Yesterday the same sad story happened to me.
By mistake, I sent ETH (about $3k) to the Optimism network instead of BSC. Stake refuses to return ETH to me or compensate me in any way, arguing that Optimism is an unknown protocol, which is nonsense, because Optimism now in TOP5 Layer2 blockchains in the world.
Getting these funds is very simple and Ed does not need to share his private keys with Optimism, as one of the commentators mistakenly suggested above... A regular one-time transaction signature cannot compromise the private key, which is used to move funds in other approved blockchains.

I am very sad and depressed about this incident. I think such incidents happen regularly with a large number of Stake’s clients and the amount of funds locked indefinitely in other blockchains can already amount to millions.
Therefore, it is extremely unpleasant for me why such a huge company does not want to do anything about it and out of nowhere loses the loyalty of its loyal customers (
After this incident, I don’t really want to play in this casino 😬

Edited April 22, 2024 by Maxys

[jeezlouise]

Its ridiculous, how they offer no support at  all. They have a team for funds recovery, but all they do is reply you with 
 "just watch out next time". 

I get that the system is automated and shit, but why cant they just check and credit the user? They can manually extract the ETH from whatever L2. 

This must happen very often, I do own up to my mistake but to be such a huge casino and offer NO SUPPORT AT ALL, is a joke. 

Also, why does stake only accept only 2 networks for ETH, no L2 at all 

[IfruitI]

On 12/20/2023 at 10:57 AM, Takadhun said:

There’s a way to recover this so long as the amount of eth is still intact., meaning from your wallet to stake’s. 

How ?? 

[jeezlouise]

22 hours ago, IfruitI said:

How ?? 

The only way is for Stake to ACTUALLY recover the funds manually. I dont know what their funds recovery team does, because to me they arent recovering anything or lack the knowledge to do it manually. Its very simple, they have access to the deposit wallet.
They can either:

Give the custodial wallet to me and i retrieve it myself

OR

1. Add the wallet to metamask (or any other variant).

2. Add the network where the funds are lost.

3. Send the ETH back to the wallet that send the tx

It takes like 5minutes max.

[Maxys]

On 6/25/2024 at 10:18 PM, jeezlouise said:

 

It's really easy but not for the team...

Edited June 29, 2024 by Maxys