The recovery team do not help about the hack issue I encountered.

[Pai]

I'm dealing with a frustrating situation involving my hacked stake account. My stake account get hacked and the hacker change password and set up 2FA. so, I can’t change my password due to the lack of 2FA codes. So, I reach out to the recovery team and they ask 10 questions related to my ownership of the account. Even though I provided ownership-related documents to the recovery team, they informed me that they won't offer permanent support due to the email change in the past.

I'm trying to understand the rules and terms that stake has in place regarding user support, especially after changing the email associated with the account. It seems unclear and disappointing that my request for assistance has been denied on a permanent basis. I will provide the evidences below. Check it out.

[YourMistress]

Hi there, what are the latest update regarding this?

[SHfardin]

this is the way they work maybe