Can't claim sport $2,500] Perfect 10 | Week 119| Sports

[Dellvanex]

Hello Ms @SanjaT

Why I can't claim the prize? it say Bonus code cannot be found or is unavailable.

My bet id =

sport:131244017

I post it and have 10 match and >10x odds 

So why can't claim ????

 

 

* I've done casino 💰[$3,000] Royal Club of Originals Week 68 ☸️ forum too and can claim the prize

I can't claim the prize on sport[$2,500] Perfect 10 | Week 119| Sports 

[SanjaT]

Hello @Dellvanex,

thank you for reaching out to us.

You cannot claim the bonus because, unfortunately, your bet is not eligible. You can take a look at Tips & Terms & Conditions for this promotion:

Bet must have been placed after 22/01/2024 12:00 PM UTC and it has to be settled before the timer expires (29/01/2024 13 PM GMT).

Unfortunately, your bet had not been settled before the timer expired, that is why you cannot claim the bonus.

Kind regards,

@SanjaT

 

[Dellvanex]

3 minutes ago, SanjaT said:

Hello @Dellvanex,

thank you for reaching out to us.

You cannot claim the bonus because, unfortunately, your bet is not eligible. You can take a look at Tips & Terms & Conditions for this promotion:

Bet must have been placed after 22/01/2024 12:00 PM UTC and it has to be settled before the timer expires (29/01/2024 13 PM GMT).

Unfortunately, your bet had not been settled before the timer expired, that is why you cannot claim the bonus.

Kind regards,

@SanjaT

 

Oh I see, okay my bet is settled few hour after and just know it now. it's have a timer expired 

Thanks @SanjaT

[SanjaT]

You are very welcome, have a wonderful day!

Regards,

@SanjaT