Suspended Account

[xThatOneGuy]

Hello,

a little over two weeks ago, I created an account on Stake with a welcome bonus. I played for about an hour, and suddenly I received a message stating that my account had been excluded, and I was asked to contact support. I then contacted live support, who directed me to email resolutions@stake to explain my situation. It has now been over two weeks, during which I have sent three to four emails to this address and still, no one has responded and my account remains excluded. After contacting live support again and asking what I should do, I received the same response: "Wait!"

My account is verified at level two, and I genuinely have no idea why my account is suspended. I earnestly request assistance so that my email or concern can be addressed promptly, and I can at least receive a reason for the account's ban or exclusion.

I hope to receive answers to my questions and that this matter will be resolved promptly.

Best regards,

xThatOneGuy

[SanjaT]

Hello @xThatOneGuy,

thank you for reaching out to us.

Unfortunately, Forum is not the place where you can resolve this issue.

There is nothing that can be done at the moment, except to wait for an answer, as Support team already told you. Thank you for your patience and understanding.

Kind regards,

@SanjaT