caveman2528 Posted April 12, 2024 #1 Posted April 12, 2024 Hi Everyone, I've been playing on Stake since 2017 username: caveman01 and I'm also familiar with all of the original games and live games there, as well as how to play. Now, let me explain with you the details of what happened to me so you can get an understanding. When I go to the live casino's baccarat section, there are several tables. When I enter on a specific table, my bet is automatically placed with my entire balance. I also tried to reset, but there were only a few seconds left, so some of my money returned. Because of my large balance, I was unable to reset the entire amount. Please look into my case and refund my money; this is not a big deal, I have recorded a video twice times, which I will share with you. KEYPOINTS: 1) Automatic Bets: When I entered the Baccarat section, my entire balance was automatically bet on multiple tables without my permission. 2) No Time to Correct: I tried to reset the bets, but time ran out, and I couldn't fix it in time. As a result, I lost a significant amount of money. 3)Lack of Controls: There's no option to bet on every section at once in Baccarat, so the automatic bets were unexpected and unintended. 4)Evidence Provided: I have video proof and screenshots showing what happened. 5)Willing to Demonstrate: I'm happy to show you what's still happening with my balance and share my screen if needed. Please investigate this issue and refund the lost amount promptly. I believe fixing this not only helps me but also ensures fair play for all users. Thank you for your help. @Edward @mistaker @sha4ravi @Shinjo @denildan @play4win @NikolaG @SanjaT @NikolaRa @simon36 SUPPORT TEAM: Support failed to provide me with a satisfactory response when they said, "You're using an extension, but I'm not using anything." If people don't believe me, I'll demonstrate you by sharing my screen with Eddie or anybody else. ME: I understand your conclusion, but I must strongly emphasize that I have not utilized any third-party programs or extensions. Furthermore, I have provided video evidence clearly showing bets being placed automatically without any manual intervention on my part. This occurred in the live casino environment where every bet is manually placed, making it highly improbable for such automatic bets to occur without external factors. I urge you to reconsider and thoroughly investigate this matter further, taking into account the compelling video evidence provided. Resolving this issue is crucial not only for me but also to uphold the integrity of the platform. Your prompt action and assistance in rectifying this matter are greatly appreciated. Thank you please check the attachment link for proof:
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