They have not wanted to return funds to my account for 2 weeks.

[Emil475]

Here is your translation into English:

Hello, I find myself having to describe the situation for the fifth time. Two weeks ago, specifically on April 11th, I withdrew funds from Stake to an exchange in order to convert them into my own currency. However, the funds did not pass the AML check and were detained on suspicion of 100% GAMBLING. The exchange said it was ready to return the funds to the address from which they came. After a few days, it returned only half by mistake, and a few more days later, it returned all the funds back to the account. I have all the correspondence with the support of the exchange that returned all the funds and all the hash transactions. However, StakeRefunds is asking me for screenshots from the wallet from which the funds were withdrawn. The exchange has refused to provide screenshots from its wallet, but I have all the evidence, screenshots of the withdrawals, and hash transactions. Nevertheless, support refuses to return my funds. Please check my email and resolve the issue. my stake nickname - Emil475

[chris10chris]

which site u use as exchange seems like that site is the problem not stake

[Emil475]

 they returned the money already on the stake - the exchange https://cryptomus.com / , but stake does not want to transfer funds to my account for some reason, the exchange returned them back 

[Sergejjj]

Use only verified wallets like : Coinbase , Binance , Bybit, trust wallet , moonpay. 
 

do not use cryptomus, if they had problem with deposit then they can just scam you for money and block account for no reason 

I also don’t understand, did they return your crypto back to your stake?

[mrdogecoin]

Always use Binance more safe. 

[Emil475]

Hi, I use exchangers and the exchanger itself already uses the exchange, and this exchange stopped the transaction, yes, the exchange returned all the money back to stake, but support tells me that I have to send her screenshots from my wallet and I have not been able to explain to them for a week, they refuse to believe that I do not have this wallet I provided they hash transactions that the exchange returned the funds back 3000 TRX, that is, you understand cryptomus returned the funds back to stake, and I have screenshots and correspondence with the exchange, but stake support itself does not want to transfer this money to my account.

I gave stakerefunds support, all screenshots, all evidence that cryptomus has returned funds to their address and all hash transactions are available, but stake support does not want to return funds to my account.

I gave stakerefunds support, all screenshots, all evidence that cryptomus has returned funds to their address and all hash transactions are available, but stake support does not want to return funds to my account.

[NatasaC]

Hello @Emil475,

 

Stake and its team are not liable for your actions or the third-party services you utilize, and while we will make every effort to assist you, we cannot guarantee that we will be able to provide assistance.

Feel free to contact our Live Support one more time.

 

Best regards,

NatasaC