Kirkobandz Posted May 1, 2024 #1 Posted May 1, 2024 I want to bring awareness to an issue that I am having no help with from my host or support. On April 30th at 4:56 am PST I made a deposit of 273 XRP. At 4:59 am PST I made a 137 XRP bet on crash. This is when the site started having bad lag issues and crashed. I had my auto cash out set to 4x and the round hit 4.81x so I should of won my bet. I assumed my bet would either return or take a bit of time to update but instead I just lost the 137 XRP. There is also no “bet ID” showing up as well. Support keeps asking for a bet ID but there is none. I tell them look at my transaction history, how do i deposit 273 XRP and now have 136 XRP, but I made no bet? it makes no sense and my funds have basically been stolen from me. I am a plat 5, been on this site for 2 years but the way they handled this is ridiculous. No one from Stake can answer me: How am I down 137 XRP from my deposit if I made no bet? @Eddie @Steve
bloo Posted May 4, 2024 #2 Posted May 4, 2024 On 5/1/2024 at 2:12 PM, Kirkobandz said: I want to bring awareness to an issue that I am having no help with from my host or support. On April 30th at 4:56 am PST I made a deposit of 273 XRP. At 4:59 am PST I made a 137 XRP bet on crash. This is when the site started having bad lag issues and crashed. I had my auto cash out set to 4x and the round hit 4.81x so I should of won my bet. I assumed my bet would either return or take a bit of time to update but instead I just lost the 137 XRP. There is also no “bet ID” showing up as well. Support keeps asking for a bet ID but there is none. I tell them look at my transaction history, how do i deposit 273 XRP and now have 136 XRP, but I made no bet? it makes no sense and my funds have basically been stolen from me. I am a plat 5, been on this site for 2 years but the way they handled this is ridiculous. No one from Stake can answer me: How am I down 137 XRP from my deposit if I made no bet? @Eddie @Steve I find myself in a very similar situation, did you get a refund?
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