BTC withdrawal is not possible

[INoxZI]

I deposited money into my account in BTC for the first time. It took 1 hour for the money to arrive in my account. Now I am making a withdrawal. My withdrawal has not been processed for 3 hours. What is the problem?

[NatasaC]

Hello @INoxZI, 

 

If you are not able to reach out to Live support by clicking on the headphones, you can do that by sending an email to [email protected]

 

Kind regards,

NatasaC