Cataphract

Still waiting with no updates

No it doesn't, i'm trying to get help from AskGamblers and Casino.Guru's complaint feature

I literally created this topic to ask if someone else went through a similar process and got their money back and you're asking me the same thing 😢

No they asked for similar documents to be sent to [email protected] even after getting the website one verified and never told me why and now they are just saying they are "reviewing" and i should wait patiently.

Guys the issue is not getting verified, i'm already verified, i submitted the required documents and they got approved. The issue is even after i provided them with everything and it's been more than 3 weeks and i'm still unable to wtihdraw with nothing else to do. I have also never used a wager bonus or any promotional offer, my account is quite old and has Gold VIP too.

3 weeks ago i deposited approx. 7 ETH to my Stake account to bet on League of Legends Worlds tournament, before i could place any bets my account was restricted and was put on something called "withdraw-only mode" and Stake wanted me to do Level 3 and 4 verifications, i've quickly and succesfully done these verifications, my account was and still is in withdraw-only mode, funny thing in this mode you can't withdraw, you can't bet, you can't use the chat, you can't even use fun play. I contacted the support team and the [email protected] e-mail more than 20 times, always getting the same (probably automated) response of "please more patience, we are reviewing". They never told me the reason for this restriction, they are not letting me withdraw the funds i deposited and haven't even bet with yet. I would have won all my bets betting on T1 and then withdraw my ETH's to buy lots of other crypto tokens waaay cheaper before they pumped a lot recently too, but at this point i'm not even after what i missed out on and simply want to withdraw my funds that are being held hostage without even being given a reason and even after i provided everything Stake asked for and done level 3 and 4 verification. Anyone else went through something like this that can help me? because all live chat support does is tell me to email [email protected] and my emails there only get a response of "please wait more"