First of all, let's get to the point, without a bunch of rubbish (that's later):
I'm 5 platinum and I've been playing less lately. I don't have $50.000 / month anymore, and because of that I don't have a connection with a VIP host.
VIP host wrote to me that I am still eligible for birthday bonusES.
But this is a scam, I did not receive bonus for account's birthday.
For those who don't know - this bonus is available from 4 platinum.
If you say that he meant my happy birthday bonus only, that's nonsense, since from his formulations clear, that he meant all birthday bonuses.
And it's not fair that for example I play less for several months, but I played normally all year, and I don't get the reward that is given once a year for poor activity in this month? Hmm... BUT CLAIM IS NOT IN THIS, since these are only thoughts. The claims are in what I described above.
Support on Stake indirectly admitted that I was right, but they said that site support couldn't do anything, since his couldn't influence VIP hosts in any way. They can't help at all if something is connected with a VIP host, I've noticed this for a long time ago. They don't get involved there.
BONUS:
Okay - and I'll describe a little bit what happens when a VIP host leaves you. It's hilarious! He bans you from his VIP host group with news and so on. LOL. And then ignores you if you write him something, for example ask him something. It really feels like you've been cheated 😁 Without any explanation, the message you see above was the last message from him. He didn't say - that I won't answer anymore, or anything like that)) Full sudden ignoring and ban.
My advice is don't play, as soon as you start depositing less money to them they wipe their feet on you, you can feel it when you reduce your deposits. Obvious things - but they will give you some pennies only when you give them 100 times more $$$.