degenInspector

I was mid hand after straddling or calling and once it came back to me to check once i’d press “check” i would get booted off the table and it would glitch out and i would lose the money i had bet. and after sending hand ID# and replay to stake support they tried to argue it glitched out because “ i tried to open another tab” which was clearly not true and could be seen on the replay. after going back and forth with them i finally said that i would post this matter on the forums and they finally said after reviewing the replay deeper they are sorry and refunded my money….. i will attach screenshots emails with support team & i have a recording of the hand replay but won’t let me post it on here if anyone’s interested. and this is not about the money because it was only $0.08 that i lost in the hand. but it is about the principle of the matter and that how far they went to avoid paying me back 8 pennie’s, i could only imagine if i had lost 800 or more.

I would be mid hand after straddling or calling and once it came back to me to check once i’d press “check” i would get booted off the table and it would glitch out and i would lose the money i had bet. and after sending hand ID# and replay to stake support they tried to argue it glitched out because “ i tried to open another tab” which was clearly not true and could be seen on the replay. after going back and forth with them i finally said that i would post this matter on the forums and they finally said after reviewing the replay deeper they are sorry and refunded my money….. i will attach screenshots emails with support team & i have a recording of the hand replay but won’t let me post it on here if anyone’s interested. and this is not about the money because it was only $0.08 that i lost in the hand. but it is about the principle of the matter and that how far they went to avoid paying me back 8 pennie’s, i could only imagine if i had lost 800 or more.

you are absolutely right, and they are trying so hard to hide it. not only in slots but also in poker now. i got removed from my table mid hand after calling and lost my money. and after talking to support and sending the hand ID# and watching the replay they tried to tell me i “tried” to open another tab and thats why it glitched and can’t compensate me. which was false in the replay it’s clear as day that no tab was trying to be opened and that all i did was press “call”. they kept denying it but after back and forth and me threatening to post all the screenshots in the forum they finally refunded my loses and admitted to being wrong after “ reviewing deeper”