degenInspector Posted May 31 #1 Posted May 31 I would be mid hand after straddling or calling and once it came back to me to check once i’d press “check” i would get booted off the table and it would glitch out and i would lose the money i had bet. and after sending hand ID# and replay to stake support they tried to argue it glitched out because “ i tried to open another tab” which was clearly not true and could be seen on the replay. after going back and forth with them i finally said that i would post this matter on the forums and they finally said after reviewing the replay deeper they are sorry and refunded my money….. i will attach screenshots emails with support team & i have a recording of the hand replay but won’t let me post it on here if anyone’s interested. and this is not about the money because it was only $0.08 that i lost in the hand. but it is about the principle of the matter and that how far they went to avoid paying me back 8 pennie’s, i could only imagine if i had lost 800 or more.
kick-raivisf Posted June 1 #2 Posted June 1 (edited) This is very wrong and they need to work on it. I do believe they have good intentions but multiple players I have talked with have experienced support issues, while different but with similar theme. Edited June 1 by kick-raivisf
grs12 Posted Monday at 12:42 PM #3 Posted Monday at 12:42 PM Haven't noticed anything. been working fine
kick-raivisf Posted Tuesday at 01:48 AM #4 Posted Tuesday at 01:48 AM (edited) @degenInspector adressed emails directly with StakePoker, they said they are aware and reviewing it. Edited Tuesday at 10:39 PM by kick-raivisf
Featured Comment
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now