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Posted

I would be mid hand after straddling or calling and once it came back to me to check once i’d press “check” i would get booted off the table and it would glitch out and i would lose the money i had bet.  and after sending hand ID# and replay to stake support they tried to argue it glitched out because “ i tried to open another tab” which was clearly not true and could be seen on the replay. after going back and forth with them i finally said that i would post this matter on the forums and they finally said after reviewing the replay deeper they are sorry and refunded my money…..  i will attach  screenshots emails with support team & i have a recording of the hand replay but won’t let me post it on here if anyone’s interested.  and this is not about the money because it was only $0.08 that i lost in the hand.  but it is about the principle of the matter and that how far they went to avoid paying me back 8 pennie’s, i could only imagine if i had lost 800 or more. 

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Posted (edited)

This is very wrong and they need to work on it.

I do believe they have good intentions but multiple players I have talked with have experienced support issues, while different but with similar theme.

Edited by kick-raivisf

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