baronaga

Hello everyone, I am writing this post because I am experiencing a serious issue with my Stake account and I still have not received a proper resolution. I deposited $831.30 into my Stake account. Shortly after that, I played Fan Tan by Evolution in the live casino section. I placed a total of $820 in bets: $205 on 1 2 3 $205 on 2 3 4 $205 on 3 1 4 $205 on 4 1 2 After placing the bets, the website started lagging and the chat froze. Then I received a message saying that my bet was rejected. However, the $820 was not refunded to my balance. My balance dropped to around $11, and the bet is still visible in the Active Bets section. So right now, my bet is stuck in between: It was not accepted properly It was not settled It was not refunded It is still showing as an active bet I contacted Stake live support, but they keep telling me that there is nothing they can do and that it is not their issue. I also contacted Evolution live support. Evolution was able to see the game round and created a ticket, which means the round and the issue are visible on their side. The main problem is that my money is still locked and I am left with no clear answer. The bet was rejected, but the funds were not returned. At the same time, the bet is still active and not being settled. I am not asking for anything unfair. I only want the issue to be reviewed properly and for my $820 to either be refunded or for the bet to be settled correctly according to the game records. This situation has caused me financial loss and stress, and I feel ignored by support despite providing the details. Has anyone experienced a similar issue before? Can a Stake representative please review this case properly? Thank you.