Hello everyone,
I am writing this post because I am experiencing a serious issue with my Stake account and I still have not received a proper resolution.
I deposited $831.30 into my Stake account. Shortly after that, I played Fan Tan by Evolution in the live casino section.
I placed a total of $820 in bets:
$205 on 1 2 3
$205 on 2 3 4
$205 on 3 1 4
$205 on 4 1 2
After placing the bets, the website started lagging and the chat froze. Then I received a message saying that my bet was rejected.
However, the $820 was not refunded to my balance. My balance dropped to around $11, and the bet is still visible in the Active Bets section.
So right now, my bet is stuck in between:
It was not accepted properly
It was not settled
It was not refunded
It is still showing as an active bet
I contacted Stake live support, but they keep telling me that there is nothing they can do and that it is not their issue.
I also contacted Evolution live support. Evolution was able to see the game round and created a ticket, which means the round and the issue are visible on their side.
The main problem is that my money is still locked and I am left with no clear answer. The bet was rejected, but the funds were not returned. At the same time, the bet is still active and not being settled.
I am not asking for anything unfair. I only want the issue to be reviewed properly and for my $820 to either be refunded or for the bet to be settled correctly according to the game records.
This situation has caused me financial loss and stress, and I feel ignored by support despite providing the details.
Has anyone experienced a similar issue before? Can a Stake representative please review this case properly?
Thank you.
