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Posted
21 hours ago, inmycircle said:

Was your issue resolved?

lol.

Made an official Complaint about 18 months ago..

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Apparently, investigations haven't been completed yet !!

20 minutes ago, inmycircle said:

Still no updates regarding my account, going into the 4th day without unrestricted my account.

I would start thinking about sending a report to the Authorities in Curacao.

They won't get involved with disputes over gameplay etc.

But it is certainly within their remit to intervene where Money is being withheld illegally.

Even in Curacao, this practice is unlawful !

Posted

Day 5, still no update.

I am disappointed to see that the casino I once loved very dearly continues to prevent me from withdrawing my remaining funds despite completing all levels of verification as requested.

  • 2 weeks later...
Posted
On 12/29/2024 at 7:45 PM, inmycircle said:

After a month of going back and forth with stake, I have finally completed verification 1-4.  I was under the assumption my account restrictions would be lifted but it's been more than a day now and still nothing has happened. Bearing in mind, I have 130m wagered & diamond 3.

Has anyone gone through something similar, will stake still let me withdraw my remaining funds?

 

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Same I'm platinum 3 almost platinum 4 and I've been restricted to play on stake for 6 months 

Posted

Yea if you use a kyc exchange such as binance it will help in these situations as thier support team regularly communicates with stake also. It doesnt hurt that BSC network is free either🤣

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