[Solved] Stake BJ Live Round Canceled Due to Glitch–Money Not Refunded

[CulitoFuerte]

Hi,

Did anyone play on Stake Blackjack tables 1,2,3,4,5..... on 31/12/2024 around 11:21 EET? I was on Table 3, and the game glitched when the last seat was deciding. After waiting 5 minutes, new players took our spots, and the round was canceled.

The dealer said the issue affected all tables, and no one could sit down. I waited 30 minutes before leaving. An hour later, I contacted support for a refund of my €44 bet, but they acted unaware of the issue and asked for a game ID or round ID, but both were missing, even in my bet history on stake. I'm afraid I won't get refunded since there is no transaction. The only proof is that my balance dropped 44 euros without a reason
I'm still waiting a reply from Tech team from Stake. No answer since then 

Anyone else affected? Any advice?

Thanks!

Edited January 2, 2025 by CulitoFuerte

[abhi18]

shit thing happens, I was playing cowboys coins slot, bonus round started and i won 500x, it was 20 cents bet but it's 100 usd, and suddenly slot said sign in screen and when I refreshed page my 500x was gone, though it was not here on another casino, but it's fcking stupidity at max

[CulitoFuerte]

18 minutes ago, abhi18 said:

shit thing happens, I was playing cowboys coins slot, bonus round started and i won 500x, it was 20 cents bet but it's 100 usd, and suddenly slot said sign in screen and when I refreshed page my 500x was gone, though it was not here on another casino, but it's fcking stupidity at max

That has happened to me many times here, but it always continues where it left off.

But this live bet is something else. There's no trace of it. What I hate the most is that the provider's support acts like the issue didn't happen. It lasted for at least 30 minutes. Every dealer at all tables were  just sitting there, doing nothing except  apologising for the inconvenience. 
 

Since all tables were affected, I raised this topic to see if someone else is in the same situation. The worst part is that there is no game ID or round ID registered for this hand. or stake bet id which is super strange.

I hope it gets resolved, and we get our money back and not act like it never happened.

At my table, there was also someone with BJ. Imagine that, besides not getting his 2.5 payout, his bet is also lost

Edited January 2, 2025 by CulitoFuerte

[abhi18]

I am with you, this is worst feeling, it has happen to me in crazy time couple of times, they cancel round and no refund, it sucks 

[CulitoFuerte]

But did you reach out to support?

[aldag]

support solves this problem

[CulitoFuerte]

3 minutes ago, aldag said:

support solves this problem

No offence, but how would you know that?

 

[abhi18]

56 minutes ago, CulitoFuerte said:

But did you reach out to support?

I did, nothing happened

[MaskGamer]

Don't worry just speak with support team...they will help you

[CulitoFuerte]

 

5 minutes ago, MaskGamer said:

Don't worry just speak with support team...they will help you

Did that, passed 3 days, no response 
I will just say goodbye to that money. I already know the answer because there is no bet id

[aldag]

@CulitoFuerteThat account has nothing to do with me.

[CulitoFuerte]

@aldag It's just me. I'm always suspicious of replies from accounts that were just created. I hope you understand. Apologies

[aldag]

It's okay bro. I just wanted to say that you had a problem and you can solve it with support. Sometimes in such cases it is necessary to contact the game provider.

[CulitoFuerte]

3 minutes ago, aldag said:

It's okay bro. I just wanted to say that you had a problem and you can solve it with support. Sometimes in such cases it is necessary to contact the game provider.

Like I said, both the provider and Stake were contacted. The provider acts like there were no issues. They asked for the game ID and round ID, but it wasn’t registered. Meanwhile, the money was deducted from my balance with no refund. They told me to contact Stake.

I haven’t received a reply from Stake for three days. There’s no ETA; they just said they would reach out to me.

I’m afraid they won’t refund my money because they might claim there’s no bet ID, even though my balance dropped by 44 euros for no reason

[abhi18]

Don't want to sound negative, being to optimistic in this scenario is not great, I have lost bet multiple times, Again in other casino I play, I deposited 100 USD using local currency option, transaction was successful and now casino claims funds never reached them. I know your case is different, but here I gave casino all proof that transaction was successful, but they are acting like idiot and doing nothing. So if you feel support fix everything, Evolution gaming is biggest morons in this class, they don't do it. Hope you recover your money but I doubt they will. 

[CulitoFuerte]

1 minute ago, abhi18 said:

Don't want to sound negative, being to optimistic in this scenario is not great, I have lost bet multiple times, Again in other casino I play, I deposited 100 USD using local currency option, transaction was successful and now casino claims funds never reached them. I know your case is different, but here I gave casino all proof that transaction was successful, but they are acting like idiot and doing nothing. So if you feel support fix everything, Evolution gaming is biggest morons in this class, they don't do it. Hope you recover your money but I doubt they will. 

Yeah, Next time when it happens will record or take screenshots

[abhi18]

1 minute ago, CulitoFuerte said:

Yeah, Next time when it happens will record or take screenshots

I am thinking of someone who might have bet really big, don't get me wrong 44 Euros is big bet, but I see people bet like more than 500 USD in BJ table, if some have bet really big and how funds are gone without any trace it's real fuck up

[CulitoFuerte]

1 hour ago, abhi18 said:

I am thinking of someone who might have bet really big, don't get me wrong 44 Euros is big bet, but I see people bet like more than 500 USD in BJ table, if some have bet really big and how funds are gone without any trace it's real fuck up

Yeah, not ok. For me doesn't matter the amount. it's enough that we are always loosing. i don't want to lose money that i don't even gamble with 
And 44 after-all, it's bigger than most of my weekly bonuses 😂

 

Got it back, baby! Thanks, tech team. Although they could’ve set an ETA to avoid keeping me on edge like that 😅

Edited January 2, 2025 by CulitoFuerte