VIP CLIENTS 👍🏽

[Tsuron]

Hello Stake Team,

 

I am a long-term VIP player on your platform, and my total financial losses exceed $3,000,000 USD.

 

However, the Net Loss amount displayed in my profile is incorrect — it is significantly lower than my actual losses. When comparing my deposit and withdrawal history, the discrepancy becomes clear. This inaccurate number limits my access to proper VIP benefits and fair retention support.

 

I have tried discussing this with my VIP manager, but unfortunately, my messages have been ignored. I also reached out to Live Support, but they redirected me back to the same manager without offering real escalation.

 

I am now kindly requesting that this case be escalated to the Senior VIP Management or Player Retention team for proper review. I am happy to provide full transaction data if needed.

 

Thank you for your time and consideration. I look forward to your response.

 

Best regards,

@Tsuron

[cheddarbalk]

Good luck to you in resolving this!

[dawn 76]

Hopefully it works out for you 

Hopefully 

[wenmaxwineddie]

if most or all of your wager is in crypto, then it fluctuates depending on the equivalent amount in the current prices. So if most of your wager is when crypto is way up compared today then it will show lower amount.

[EddieEddieEddie]

Jesus. I’m sitting at $-15 k, and damaged over my loss. Both financially and psychologically. I can’t fathom how you feel. I’m really sorry. 
 

Curious if it was due to poor emotional regulation or was it bad luck? Maybe both.

 

Also, I wouldn’t rely on stake to watch your finances. There are a few apps that can manage specific expenses going out and coming in, even with crypto. 

[iulianbutanu]

I know what you mean and how you feel. This is the way things work