Need Help: Wrong Name on Account Due to Autofill – Requesting Correcti

[Ruthish]

Hi Stake team & community,

I need help fixing an issue with my account. During registration, my browser autofilled someone else’s name and date of birth instead of mine, and I didn’t notice it until after the signup.

As a result, my account was created with incorrect personal details.

My current username is: Ruthish777,
The current balance is from my initial deposit — no gameplay or winnings involved.

I tried reaching out via email but got an auto-reply saying support now only runs through live chat. I also contacted live chat but haven’t gotten a solution yet.

I’m happy to provide my real name to a support member or moderator to fix the issue — either by correcting the account or refunding the deposit.

Any help or direction is really appreciated 🙏

Thanks!

— N Ramachandran

[TamaraPr]

Hello @Ruthish,  

Thank you for reaching out to us. 

Unfortunately, we’re unable to assist you through the Forum. You’ll need to contact Live Support again.

Please answer the following questions, and a support agent will get back to you as soon as your ticket is reviewed.

According to the Terms of Service, changing your username is not allowed. However, the support agent will guide you on the next steps to help resolve your issue.

Kind regards, 
@TamaraPr
 

[Gamble4fun4]

Can stake username be changed?

19 hours ago, TamaraPr said:

Hello @Ruthish,  

Thank you for reaching out to us. 

Unfortunately, we’re unable to assist you through the Forum. You’ll need to contact Live Support again.

Please answer the following questions, and a support agent will get back to you as soon as your ticket is reviewed.

According to the Terms of Service, changing your username is not allowed. However, the support agent will guide you on the next steps to help resolve your issue.

Kind regards, 
@TamaraPr
 

Can stake username be changed?

 

[ACET0NE]

No...you can't 

[zero1zero1]

you can't 😥😔😥