Why is Stake Support So Unhelpful for low Level Users

[threethirtyt]

I’ve noticed a common issue — many Bronze or lower-level users say that Stake support doesn’t respond properly to them.

Recently, a Bronze user under my code lost his mobile phone and couldn’t log in because of 2FA. I contacted support to ask what can be done in such a case.

The support agent wasted around 5 minutes before telling me to “message from the Bronze ID.” But how can someone message from their account if they can’t log in because of 2FA? After another few minutes, I finally got a proper answer — but only after a 10-minute chat.

My simple question is: why do some support staff act like they don’t understand basic issues? Why can’t they give direct and logical answers right away?

If anyone else has faced similar problems with Stake support, especially for Bronze users, please share your experience.