Did not get promotion reward

[Alex4080]

So here's the thing I participated in euro league round 13 promo I met all the requirement like lvl 2 kyc and vip requirement but still when I see the result I was not eligible so I request moderator to look into it and also if there is any reason please tell me about it.

[DragoslavP]

Hello @Alex4080

Thank you for reaching out to us.

Unfortunately, we are unable to assist you with this issue.

Please refer to the official email you received from Stake regarding promotions.

You are no longer eligible to participate, but if circumstances change, you will be notified via email accordingly.
Furthermore, as the email mentions, you can still deposit, play and withdraw with no issues, and claim other bonuses and benefits as well. You just can't participate in casino or sports promotions on our platform. Once again, we are unable to overrule this, and we can't provide further clarification or reasoning. 

Best regards,
DragoslavP.