lekeboshnjaku Posted January 8 #1 Posted January 8 Hello everyone, I’m posting this to seek clarity, not to cause drama. Recently, many Stake players (including myself) received an official email from Stake offering a $100 bonus, clearly presented as an appreciation reward. The email was: Professionally written Personalized with the user’s name Branded correctly Explicitly stated the bonus amount Included a clear “Claim your bonus” call to action This was not a vague teaser or marketing newsletter — it was a direct bonus offer. Shortly after, players were informed that the email was sent by mistake and that the bonus would not be honored. I understand that mistakes can happen, but this situation raises reasonable questions: How can an email promising a specific bonus amount be sent accidentally? These emails are typically tied to backend systems, eligibility rules, and promotional IDs. This doesn’t appear to be a typo or draft email. Was the bonus ever actually created in the system? If the email was sent, was there a corresponding promotion configured, even temporarily? Why were players encouraged to “claim” a bonus that didn’t exist? From a player’s perspective, this creates a clear expectation, especially when coming from an official Stake domain. Is there any transparency on what failed — eligibility rules, regional restrictions, or backend activation? Even a high-level explanation would help rebuild trust. To be clear: I’m not saying Stake acted maliciously. I’m not demanding compensation. But I do think it’s fair for players to ask how such a polished, targeted email can be sent without the bonus being valid, and what safeguards are in place to prevent this in the future. Many of us value Stake because of its professionalism and trust. Clear communication here would go a long way. Thanks for reading, and I hope a moderator or Stake representative can shed some light on this. banoon, LokoT000, linsol91 and 6 others 4 1 1 2 1
Bishumark Posted January 8 #3 Posted January 8 Maybe some disgruntle employee of stake wanted to play some joke Jenkinsfoxx 1
LokoT000 Posted January 8 #4 Posted January 8 11 minutes ago, lekeboshnjaku said: Hello everyone, I’m posting this to seek clarity, not to cause drama. Recently, many Stake players (including myself) received an official email from Stake offering a $100 bonus, clearly presented as an appreciation reward. The email was: Professionally written Personalized with the user’s name Branded correctly Explicitly stated the bonus amount Included a clear “Claim your bonus” call to action This was not a vague teaser or marketing newsletter — it was a direct bonus offer. Shortly after, players were informed that the email was sent by mistake and that the bonus would not be honored. I understand that mistakes can happen, but this situation raises reasonable questions: How can an email promising a specific bonus amount be sent accidentally? These emails are typically tied to backend systems, eligibility rules, and promotional IDs. This doesn’t appear to be a typo or draft email. Was the bonus ever actually created in the system? If the email was sent, was there a corresponding promotion configured, even temporarily? Why were players encouraged to “claim” a bonus that didn’t exist? From a player’s perspective, this creates a clear expectation, especially when coming from an official Stake domain. Is there any transparency on what failed — eligibility rules, regional restrictions, or backend activation? Even a high-level explanation would help rebuild trust. To be clear: I’m not saying Stake acted maliciously. I’m not demanding compensation. But I do think it’s fair for players to ask how such a polished, targeted email can be sent without the bonus being valid, and what safeguards are in place to prevent this in the future. Many of us value Stake because of its professionalism and trust. Clear communication here would go a long way. Thanks for reading, and I hope a moderator or Stake representative can shed some light on this.
fdazett Posted January 8 #5 Posted January 8 11 minutes ago, lekeboshnjaku said: Hello everyone, I’m posting this to seek clarity, not to cause drama. Recently, many Stake players (including myself) received an official email from Stake offering a $100 bonus, clearly presented as an appreciation reward. The email was: Professionally written Personalized with the user’s name Branded correctly Explicitly stated the bonus amount Included a clear “Claim your bonus” call to action This was not a vague teaser or marketing newsletter — it was a direct bonus offer. Shortly after, players were informed that the email was sent by mistake and that the bonus would not be honored. I understand that mistakes can happen, but this situation raises reasonable questions: How can an email promising a specific bonus amount be sent accidentally? These emails are typically tied to backend systems, eligibility rules, and promotional IDs. This doesn’t appear to be a typo or draft email. Was the bonus ever actually created in the system? If the email was sent, was there a corresponding promotion configured, even temporarily? Why were players encouraged to “claim” a bonus that didn’t exist? From a player’s perspective, this creates a clear expectation, especially when coming from an official Stake domain. Is there any transparency on what failed — eligibility rules, regional restrictions, or backend activation? Even a high-level explanation would help rebuild trust. To be clear: I’m not saying Stake acted maliciously. I’m not demanding compensation. But I do think it’s fair for players to ask how such a polished, targeted email can be sent without the bonus being valid, and what safeguards are in place to prevent this in the future. Many of us value Stake because of its professionalism and trust. Clear communication here would go a long way. Thanks for reading, and I hope a moderator or Stake representative can shed some light on this. You're right. But this mistake directly affects the staking company. Because if the site makes this mistake without considering the customer, they are responsible. I can't invest here again because they've lost my trust. Jenkinsfoxx 1
banoon Posted January 8 #6 Posted January 8 I have not received it, so only eligible people must have received it.
guhleen Posted January 8 #7 Posted January 8 Well, I guess same for me. I guess the bonus was limited or something? Or they're probably editing the bonus??
fdazett Posted January 8 #8 Posted January 8 1 minute ago, fdazett said: You're right. But this mistake directly affects the staking company. Because if the site makes this mistake without considering the customer, they are responsible. I can't invest here again because they've lost my trust. You're right. But this mistake directly affects the staking company. Because if the site makes this mistake without considering the customer, they are responsible. I can't invest here again because they've lost my trust. Imagine, you receive bonus money in your email, but you can't use it. How sad, and then someone comes out and says it was a mistake. I hate such mistakes. Jenkinsfoxx 1
linsol91 Posted January 8 #10 Posted January 8 I had the same issue! I thought I was scammed for clicking a Phishing email or something! I dont understand what is this email for!! Jenkinsfoxx 1
parudan Posted January 8 #11 Posted January 8 Info from insider: Users who do not receive the email are entitled to the bonus. Jenkinsfoxx 1
guccihub Posted January 8 #12 Posted January 8 Im p3 just received it, clicked it and still cant claim any explaination yet? Jenkinsfoxx 1
Jenkinsfoxx Posted January 9 #13 Posted January 9 (edited) https://stakecommunity.com/topic/163612-100-bonus-email-sent-in-“error”-–-can-stake-clarify-how-this-happened/ 👏Well said! Thank you, for putting it out there! Couldn't have said it better myself! I also received the email at 1:40 am January,8th,2026. And the solution is that I guess this Saturday I will be compensated on weekly bonus with an additional 10%. Suppose my weekly bonus is 20$ that makes my bonus 22.00$! 🤷. I'm sure Stake means well and it was just an honest mistake I entrust that the company will fix it and help us understand what happened better soon. Stake always comes through and honestly any bonus is always better then non I still appreciate you @Stake Casino Edited January 9 by Jenkinsfoxx lekeboshnjaku 1
nbastaker Posted January 9 #14 Posted January 9 mistake as the year in code says 2025 lekeboshnjaku 1
lekeboshnjaku Posted January 9 Author #15 Posted January 9 3 hours ago, Jenkinsfoxx said: https://stakecommunity.com/topic/163612-100-bonus-email-sent-in-“error”-–-can-stake-clarify-how-this-happened/ 👏Well said! Thank you, for putting it out there! Couldn't have said it better myself! I also received the email at 1:40 am January,8th,2026. And the solution is that I guess this Saturday I will be compensated on weekly bonus with an additional 10%. Suppose my weekly bonus is 20$ that makes my bonus 22.00$! 🤷. I'm sure Stake means well and it was just an honest mistake I entrust that the company will fix it and help us understand what happened better soon. Stake always comes through and honestly any bonus is always better then non I still appreciate you @Stake Casino You're welcome i appreciate you
snowy19 Posted January 9 #16 Posted January 9 I think it's error on their side. Got email too lekeboshnjaku 1
iQiFed Posted January 10 #17 Posted January 10 its called gambling inducement. This company gets scummier and scummier. It’s unethical af. Curacao license so no player protection. They literally did this to get traffic on the site like scumbags
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