Support refusal to escalate after $100 email error - User: Joaquindiaz

[Joaquindiaz07]

Hi everyone, I’m writing here because I can't reach a resolution through Live Support.

Like many others, I received the $100 bonus email, which was later called an 'error'. We were promised a 10% weekly boost as compensation, but after Saturday's drop, it’s clear the compensation was a joke and didn't reflect the magnitude of the mistake.

My main issue is that support agents (Claudia, Julio) repeatedly refused to escalate my ticket to a supervisor, even when I requested it multiple times. This lack of transparency, combined with the recent mass email failure, is unacceptable.

I have all the screenshots of the offer and the chat logs where I was denied a supervisor. Looking for a real human response from a Manager.

Username: Joaquindiaz076

[aaronjhn]

I think you are out of luck. Although I agree with you that Saturdays Weekly was the biggest joke of a weekly I have ever seen. 10000$ wager, 1200$ loss for the week and I get 5,20$ including the „extra 10%“ - be sure that I was pissed 

[Chinnas18]

2 minutes ago, aaronjhn said:

I think you are out of luck. Although I agree with you that Saturdays Weekly was the biggest joke of a weekly I have ever seen. 10000$ wager, 1200$ loss for the week and I get 5,20$ including the „extra 10%“ - be sure that I was pissed 

That's so sad buddy

[Lawya]

Sadly disappointing 

[Sertyzz]

This email was sent to all users on Stake; if it were true, it would bankrupt poor Eddie.

[_micro2macro_]

Isn’t $100 like a lot of money, buying power wise, in ARS? I can understand why you are disappointed, $100 free dollars, that email doesn’t come often!

[Wiolciak77]

6 hours ago, _micro2macro_ said:

Czy 100 dolarów to nie jest dużo pieniędzy, biorąc pod uwagę siłę nabywczą, w ARS? Rozumiem, dlaczego jesteś rozczarowany, 100 dolarów za darmo, taki e-mail nie przychodzi często!

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