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Issue with Fresh Hits Frenzy Promotion and Missing Payout

I participated in the Fresh Hits Frenzy promotion after receiving an email invitation and seeing the promotion advertised online. Following the provided instructions, I joined within the specified time frame and played one of the eligible games included in the offer.

During the promotion period, I achieved a win exceeding 300x on the selected game, which I believe meets the qualifying criteria for rewards under this promotion.

However, despite meeting these conditions, I was not included in the payout, and I have not received any explanation for this.

I would appreciate clarification on the following:

Whether my participation was successfully registered after receiving the email invitation

If my win met all eligibility and qualification requirements

The reason I was excluded from the payout despite achieving a qualifying result

I kindly request that my activity during the promotion be reviewed and that I receive a clear explanation regarding this matter.


BET ID casino:462912598112

xMWOx

@NemanjaPi

Posted

Yes terms state that you need to get 300x and above on 5 select games, so hitting it on 1 game does not make you qualify.

Screenshot 2026-04-07 013543.png

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