VIP Progress Calculation Error - 2x Multiplier Not Reflecting

[Alpagu25]

Hello Stake Community and Moderators,

I am writing this to report a significant discrepancy in my VIP progress calculation. I have already contacted Live Support, but unfortunately, I received a generic response stating "there is no issue," despite the numbers clearly showing otherwise.

The Situation:

Weekly Wager: 15,400 USDT

VIP Progress Increase: Exactly 15,400 USDT

The Problem: A vast majority of this volume was generated on games explicitly labeled with the "2x VIP Progress" (2x Speed) tag.

Technical Discrepancy:

If the 2x multiplier were functioning correctly, my VIP progress should be significantly higher than my raw weekly wager. Currently, the system is calculating my progress at a 1:1 ratio, completely ignoring the 2x multiplier of the promotional games I played.

This error is preventing me from reaching my next VIP level, which directly affects my Level-Up bonuses and daily Reload amounts. I am losing potential value every hour this remains uncorrected.

I kindly request a moderator or a member of the VIP team to manually review my recent gameplay history and adjust my VIP progress to reflect the 2x multipliers as advertised.

Username:  Alpagu25

On April 14th, my total wager was 216,000 USDT. In the last 3 days, I wagered an additional 15,500 USDT, mostly on 2x VIP Speed games. Currently, my total progress shows only 229,500 USDT. This means even my raw wager isn't fully reflected, and the 2x multipliers are completely missing."

Support claims that 7,570 USDT of my wager was calculated as 2x. However:

Starting Progress (April 14): 216,000 USDT

Total Wager: 15,500 USDT

Current Progress: 231,500 USDT

As you can see, 216,000 + 15,500 = 231,500. This is a 1:1 reflection. There is ZERO extra progress from the 2x multiplier. The math doesn't lie. Support is providing incorrect information."

[kismic12]

Same straty