Critical VIP Progress Bug

[Alpagu25]

Dear Stake Community and Moderators,

I am opening this thread because Live Support has repeatedly closed my tickets despite clear mathematical evidence of a technical bug in my VIP progress. I am currently at 95.63% Gold, and this error is directly preventing me from reaching Platinum I.

Here is the full timeline and the proof of the error:

1. The Starting Point (April 14th):

On April 14th, my total VIP progress stood at $216,000. (I have internal logs/records of this).

2. The Activity (Past 3 Days):

In the last 72 hours, I wagered a total of $15,500 (This is my raw, 1x wager visible in my statistics).

Part A: ~$7,570 of this was on "2x VIP Progress" boosted games.

Part B: ~$7,930 of this was on regular 1x games.

3. The Mathematical Reality (What should have happened):

If the system worked correctly, my progress increase should be:

From Boosted Games: $7,570 x 2 = $15,140

From Regular Games: $7,930

TOTAL EXPECTED INCREASE: $15,140 + $7,930 = $23,070

EXPECTED FINAL PROGRESS: $216,000 + $23,070 = $239,070

4. The Bug (What actually happened):

My current VIP progress is only $229,237.

Total actual increase: $229,237 - $216,000 = $13,237.

5. The Support's Contradiction (The "Robert" & "Oyku" Issue):

Support (Agent Robert) admitted that I wagered ~$7,570 on 2x games and claimed that "doubling this results in $15,500, which is applied to your VIP bar."

This is a massive logical fallacy because:

If they only applied $15,500 to my bar, it means they COMPLETELY DELETED my other $7,930 worth of regular wagering from my VIP progress.

Even worse, my bar only moved by $13,237, which is even LESS than my raw 1x wager of $15,500.

The system is failing to combine regular wagers and 2x boosted wagers correctly. It seems like one is overwriting the other, or the multiplier is simply not triggering while simultaneously "eating" part of my raw wager.

I have been a loyal player (Alpagu25) and I am very close to my next rank. I am not asking for a favor; I am asking for my rightful mathematical progress to be added to my account.

Please have a Senior Moderator or Technical Lead manually review the logs from April 14th to April 17th. There is a clear $10,000+ USD discrepancy in my VIP progress bar.

Username: Alpagu25

[macsako31]

hope they will fix it

[Alpagu25]

9 minutes ago, macsako31 said:

Umarım düzeltirler.

Thanks for the support, mate. It’s truly frustrating to see such a lack of interest from the live support and technical teams when the evidence is crystal clear.

The math simply doesn’t add up, and they are ignoring the blatant discrepancy. Here is the undeniable reality I’ve presented to them:

Total Raw Wager (1x): $15,500 (Confirmed by system).

Boosted Wager (2x): $7,570 (Confirmed by Agent Robert).

Actual Progress Increase: Only $13,237.

How can someone wager $15,500 in raw volume and only see a $13,237 increase in their VIP bar? Especially when half of that wager was on 2x boosted games! This means they have not only failed to apply the 2x multiplier but have also deleted about $2,000 of my regular 1x wagering from the progress calculation.

The 'investigation is finished' excuse is just a way to avoid fixing a technical bug. It’s disappointing that a loyal player at 95.63% Gold is being blocked from Platinum I by a simple addition error that the technical team refuses to acknowledge. I’ve sent a formal email to support with all these proofs, and I expect a senior moderator to intervene. @Steve @Jayson — please look into this manual calculation error. Numbers don’t lie, but the current system does

[macsako31]

Try to reach [email protected] instead  of live support.They will take care of it if something is wrong.

[utmostactual]

it give u 2x more vip progress not 2x weger amount bro