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Bonus not credited after 72 hours (Requirements met on April 22)


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Posted

Hi Mods,

I'm posting here because Live Support and Email Support haven't provided any updates regarding my bonus. I received a promo email on April 21 to "Deposit $40 and wager $40 to unlock a $10 bonus."

Here are the facts:

Deposit: ₱2,500 on April 22 (Transaction ID: 1294924140)

Wager: ₱2,500 on April 22 (Sports Bet - Table Tennis)

Status: It has been over 72 hours. The 48-hour crediting window has long passed.

I've met all the requirements and provided screenshots to support multiple times, but I keep getting template replies to "be patient."

Can a Moderator please look into this and escalate it to the promotions team?

Username: misasoupd

 

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