I have been experiencing hardship for 4 days.

[guro61754]

I have contacted the finance and live support departments multiple times via email and phone, and although they said they would refund the money I deposited in local currency, they still haven't done so. Today is the 4th business day and I still haven't received my money. I'm in a really difficult situation and I don't know what to do.

[rakshitsid]

I have withdrawn 12k but same issue not yet got it and tried contacting live support now they don't event respond

[Astar19]

Mee to my somehwere around 13000 INR is stuck from the past 30 days and still no proper response have been received 

[guro61754]

@MarkoMd @MarkoCo Dear authorities, we are many victims who cannot receive our money in local currency. We were told it would be sent to us, we sent so many emails and wrote about our live support history, but we still haven't received our money. Please help us.

Edited May 1 by guro61754
..

[rakshitsid]

And now the support is not responding please also have a look at that 

[MarkoCo]

Hello there,
Thank you for reaching out to us.

As community managers, we don’t have visibility into or control over that specific matter, so we’re unfortunately unable to provide further details or make changes from our side.

The best course of action is to contact our support team directly, as they have the appropriate tools and access to assist you. Once you reach out, please follow the steps and guidance they provide—they’ll be able to look into your situation more thoroughly and help resolve it as efficiently as possible. We also kindly ask for your patience while waiting for their response. Our support team handles each request as quickly as they can, and they will get back to you as soon as possible.
Kind regards,
MarkoCo

[guro61754]

1 minute ago, MarkoCo said:

Hello there,
Thank you for reaching out to us.

As community managers, we don’t have visibility into or control over that specific matter, so we’re unfortunately unable to provide further details or make changes from our side.

The best course of action is to contact our support team directly, as they have the appropriate tools and access to assist you. Once you reach out, please follow the steps and guidance they provide—they’ll be able to look into your situation more thoroughly and help resolve it as efficiently as possible. We also kindly ask for your patience while waiting for their response. Our support team handles each request as quickly as they can, and they will get back to you as soon as possible.
Kind regards,
MarkoCo

Dear @MarkoCo thank you for your reply. However, we are not receiving a response via either live support or email. I was told that a refund would be processed on April 27th and my IBAN information was requested, but the process has not been completed. Please help me, guide me. It's been 4 business days and this is unacceptable.

[rakshitsid]

1 minute ago, MarkoCo said:

Hello there,
Thank you for reaching out to us.

As community managers, we don’t have visibility into or control over that specific matter, so we’re unfortunately unable to provide further details or make changes from our side.

The best course of action is to contact our support team directly, as they have the appropriate tools and access to assist you. Once you reach out, please follow the steps and guidance they provide—they’ll be able to look into your situation more thoroughly and help resolve it as efficiently as possible. We also kindly ask for your patience while waiting for their response. Our support team handles each request as quickly as they can, and they will get back to you as soon as possible.
Kind regards,
MarkoCo

Hey There 
So now your support team has started ignoring my messages what about that??? What to do now?

Just now, guro61754 said:

Dear @MarkoCo thank you for your reply. However, we are not receiving a response via either live support or email. I was told that a refund would be processed on April 27th and my IBAN information was requested, but the process has not been completed. Please help me, guide me. It's been 4 business days and this is unacceptable.

Truee I totallly agree with @guro61754

[guro61754]

@MarkoMdas a support representative, we, as VIP members, are requesting your assistance. We understand the high volume of users, but in a casino, cash is the most important thing. When a user doesn't receive their winnings or deserved money, and the support or finance department doesn't respond, there's nothing we can do. Please guide us. Our aim is not to disparage your site or cause you any trouble; we apologize if we have inconvenienced you. Our only goal is to receive the money we deserve.

@DragoslavPDear Manager, many members, including myself, are seriously affected by this situation. Please help us. Live support is not helping, and the finance department is not responding.

@KatarinaUDear support representative, please listen to our plea. Despite sending dozens of emails and engaging in live chats, we haven't received our payment, and now we're not getting any replies to our emails.

@IvanaJPlease hear our voice, will the authority who can solve our problem please contact us.