luckym0f0 Posted May 13 #1 Posted May 13 After losing thousands and thousands everyday, I finally have a decent day and cant get my withdrawl.... This is what they message me when I withdrew.... I want my withdrawl not a sorry excuse.... When purchasing/depositing it seems to go instantly everytime... I guess its not the same way in withdrawls... Hi there Apologies for the interruption, we just wanted to update you on your recent redemption request. At the moment, our hot wallet for this currency is temporarily running low. The good news is we’re actively refilling it right now, and your redemption will be processed automatically as soon as funds are available, which won’t be long! This is a standard part of how our system operates when handling high volumes, and there’s absolutely nothing to worry about. Your tokens are completely safe and securely held in our system. In most cases, redemptions are processed almost instantly, and we’re sorry for the brief delay this time. If you need this resolved urgently or want to explore other options depending on the currency or network, just reply to this message, we’re here to help. Thanks so much for your patience and understanding! Just now, luckym0f0 said: After losing thousands and thousands everyday, I finally have a decent day and cant get my withdrawl.... This is what they message me when I withdrew.... I want my withdrawl not a sorry excuse.... When purchasing/depositing it seems to go instantly everytime... I guess its not the same way in withdrawls... Hi there Apologies for the interruption, we just wanted to update you on your recent redemption request. At the moment, our hot wallet for this currency is temporarily running low. The good news is we’re actively refilling it right now, and your redemption will be processed automatically as soon as funds are available, which won’t be long! This is a standard part of how our system operates when handling high volumes, and there’s absolutely nothing to worry about. Your tokens are completely safe and securely held in our system. In most cases, redemptions are processed almost instantly, and we’re sorry for the brief delay this time. If you need this resolved urgently or want to explore other options depending on the currency or network, just reply to this message, we’re here to help. Thanks so much for your patience and understanding! Been Hour... and still no updates....
Moderator KatarinaDo Posted May 13 Moderator #2 Posted May 13 Hello @luckym0f0, Thanks for reaching out to us. Unfortunately, our team is unable to assist you with this matter. If you have any additional concerns or if you wish to discuss related matters, please don’t hesitate to contact our support team. Best regards, KatarinaDo. AleksandarG 1
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