Request for clarification regarding my account update

[Grandsmith64]

Hello Stake Support,

 

I have just received your email informing me that my account is no longer eligible for Stake Casino and Sportsbook promotions.

 

I must admit that I do not understand this decision.

 

I am not a high-volume player, and I was surprised to read that my account had allegedly received an excessive amount of bonuses. I have always used my account normally and was not aware that I had exceeded any limits or violated any rules.

 

Could you please explain in more detail why this restriction has been applied to my account? I would appreciate if you could provide the specific reasons or criteria that led to this decision.

 

I value transparency and would like to better understand the situation.

 

Thank you in advance for your time and assistance. I look forward to your response.

 

Kind regards,

Grandsmith64