I've been muted ... but that's not all

[bizzmac]

Let me begin by telling you what actually happened .. and what got me muted. And then you can all decide for yourself,  if this was indeed justified! 

I "complained" or, as Milano put's it,  "cried" about not getting rains during to constant chat freezes. My intend was indeed something else entirely .. 

its to let stake know that it can be very frustrating to actually wager 1000$ per week, which is a lot of money for me personally

.. not for the sole purpose of getting rains, but since its now the new normal , its unacceptable to see the rainbot give only 3 people rains .. lets say 7k Sat. each, and when i wanna say Congratulations to these lucky 3, i see my chat once again froze .. so i refresh the page, next rain i catch , same like 6 other that all had their chats frozen .. 
So you can call me a cry baby , that's fine .. i get it, for you i sound like i feel entitled for every rain .. you made that very clear, but what i am really saying is : 

A simple : Sorry for the inconvenience we for on these chat freezes 

..would have totally do the trick! 

Instead you not just only making me feel like i beg for rains , and tell me i am not entitled to every rain, you also then .. follow me after a rather enraging than calming conversation into the German chat, .. 
Let me pause here 

He , Milano would now tell everyone in german chat sorry for speaking english .. another mod quickly joined him to call me "Karen"  ( .. you know, because i dared to complain) 
he would continue to tell everyone that i just came to support chat to "Cry for Rain"  and that's when i totally lost it .. 
Because it a) untrue and b) highly incompetent behavior by someone that calls himself supporter.  How is that supportive in any way ? 

Anyway, long story short .. 

I told him to go back into his support chat box, and stop ridiculing me in front of the same people i literally play everyday with .. chat with, laugh and cry with .. up to 12 hours per day. I also invited friends to join me here, and try to keep the chat funny at all costs, even when i lose. 

I feel misunderstood and overly punished for nothing at all .. he even said it himself:  He could proper translate what i was telling my friends in chat .. but yet , he goes ahead and bans me anyway . 

Now, what am i suppose to do ?  Ban him back ?  
I can't .. 
I can only open this thread and let you guys know, i do know and accept that i've been somewhat rude .. at no point did i expect to get free coins or a clap on my shoulder for  complaining about these more than annoying chat freezes  ... but i also didn't expect to get called out in public .. and then muted.

Now , i can't even talk to the people that grew closely to my heart .. over the past couple month, i worked myself to bronze .. mainly to impress and to belong to the inner group and show that i am dedicated.   For what .. ?  what in the end , you get muted by some moderator for allegedly crying about rain .. 

I am not sorry for coming forward and complain about this , i am however, sorry you received it as a personal attack and needed to swing your mighty ban hammer .. to show everyone how powerful you are.  I am a mod myself, in another casino ,... and never would i misuse my power , i understand peoples frustrations when it comes to money. 
 

In the end of the day , all this will do is .. 1 less ACTIVE German (in chat) , 1 less person that gladly loses his money here on a virtually regular basis .. and one less problem you have to actually deal with.   Congratulations .. 

[Bamopa]

Justice must be served. 

[bizzmac]

1 hour ago, Bamopa said:

Justice must be served. 

thank you for your response , truly appreciate it. 

Even though, i still have to respectfully disagree ! 

[Viksen]

My friend, I understand your grievances. But I also understand the moderators. There are hundreds of "offended" here every day. Support is working now at 90%, listening simply to complaints that a $ 1,000 wager is a lot and there is no rain. They are people, first of all, and they get tired every time with a smile trying to calm down the "whiners". Some "whiners" are quite aggressive and very often turn to insults. How should support feel if they have it all the time throughout the day? They are simply tired and upset. How can you work all day if you are constantly pressured and poured out tons of negativity? Yes, this is their job, but they are support, not a psychological support service or psychological relaxation. They will help with solving problems with entering the site or forum, errors in the game or other problems on the site. They are always very sensitive to solving our problems. Believe me, in three years I only turned to support a few times and they always helped me immediately and with a smile. She was even ashamed to apply, so as not to torture them once again. But this was a problem with the site, not with wager or begging. Well, or helped the moderators to solve problems with violators of the rules in their absence. Therefore, I quite seriously understand the moderator, who did not understand whether you were joking about the rain or cried. He has dozens of such cases every day. Yes, you didn’t mean anything bad, but it’s impossible to understand immediately. I hope your appeal will help resolve the situation and you will be given a chance to chat more. I myself am here mostly for the sake of chat. For 3 years, a lot of friends have appeared, if I may say so about those who come to play in the casino. But communication is also very important for me.

[bizzmac]

4 minutes ago, Viksen said:

My friend, I understand your grievances. But I also understand the moderators. There are hundreds of "offended" here every day. Support is working now at 90%, listening simply to complaints that a $ 1,000 wager is a lot and there is no rain. They are people, first of all, and they get tired every time with a smile trying to calm down the "whiners". Some "whiners" are quite aggressive and very often turn to insults. How should support feel if they have it all the time throughout the day? They are simply tired and upset. How can you work all day if you are constantly pressured and poured out tons of negativity? Yes, this is their job, but they are support, not a psychological support service or psychological relaxation. They will help with solving problems with entering the site or forum, errors in the game or other problems on the site. They are always very sensitive to solving our problems. Believe me, in three years I only turned to support a few times and they always helped me immediately and with a smile. She was even ashamed to apply, so as not to torture them once again. But this was a problem with the site, not with wager or begging. Well, or helped the moderators to solve problems with violators of the rules in their absence. Therefore, I quite seriously understand the moderator, who did not understand whether you were joking about the rain or cried. He has dozens of such cases every day. Yes, you didn’t mean anything bad, but it’s impossible to understand immediately. I hope your appeal will help resolve the situation and you will be given a chance to chat more. I myself am here mostly for the sake of chat. For 3 years, a lot of friends have appeared, if I may say so about those who come to play in the casino. But communication is also very important for me.

I will take your words to heart ! Thank you very kindly 

[JasmineNava]

Ive always said it depends on who you are with some mods, i dont know milano well to say anything bad or good but some mods have there favorites that let things slide, If anything it should be a BOT who does it not a person. as say for instance i am a mod and i dislike you... you type in caps. but say my friend does .. who am i gonna mute? 

[Zamia2001]

I have some concerns too but thinkin if i raised it...might say rules is rules... 

[joedol]

So this is what salty level 100 looks like 

[Milan]

Thank you for stepping forward with this, I appreciate it.

For everyone that don't know, my name is Milan, not Milano but that doesn't matter. 😄

Lets start from the beginning of the conversation. You reached out to us with a message that you've missed some rains because German chat freezes all the time. Andrija replied that if chat freezes, that doesn't affect your rains since everything is random, and frozen chat or not, rains are distributed. He also said that with those $1000 wagered, you are only eligible for rain and that doesn't mean that you will receive every single rain. In the meantime you were just, I won't say spamming, but writing constantly that he don't know what you're talking about. 

After that, I took over and I've told you pretty much everything that Andrija already did. And if you felt like being offended by anything that we said in support chat, I apologize for that. We were just replying to your questions. Now, if you didn't like the answer, I'm sorry but that's how rain works, by wagering $1000 you still won't get every single rain, that will only make you eligible for rain. You've also said that you won 3 out of 10 rains which is pretty amazing considering that you are not the only one eligible for it. 

17 hours ago, bizzmac said:

My intend was indeed something else entirely

If your intention was something else entirely, you should've been more specific instead of saying "I miss on rains because German chat freezes". 

Now, conversation was closed and you moved to public chat. At first, I wasn't aware of that until my colleagues told me about it. You've sent a screenshot of our chat and that doesn't really matter. What matters is that you've said to whole chat how we do not reply to your questions and that we are stupid. There was one more thing, you've called me narrow brained rambo (part that I couldn't translate very well) which didn't offend me at all but I won't allow you to lie and trash talk about support team while we were replying to your questions and tried to help you. If you didn't like the answer to your question, that is a totally different thing.

I take false accusations very serious and your mute will remain. Once it expires, you are free to use the chat normally. 

I stand behind everything that I've said on support and public chat. If I missed anything out, I will be back. 😎

Cheers. 

[bizzmac]

1 hour ago, Milan said:

Thank you for stepping forward with this, I appreciate it.

For everyone that don't know, my name is Milan, not Milano but that doesn't matter. 😄

Lets start from the beginning of the conversation. You reached out to us with a message that you've missed some rains because German chat freezes all the time. Andrija replied that if chat freezes, that doesn't affect your rains since everything is random, and frozen chat or not, rains are distributed. He also said that with those $1000 wagered, you are only eligible for rain and that doesn't mean that you will receive every single rain. In the meantime you were just, I won't say spamming, but writing constantly that he don't know what you're talking about. 

After that, I took over and I've told you pretty much everything that Andrija already did. And if you felt like being offended by anything that we said in support chat, I apologize for that. We were just replying to your questions. Now, if you didn't like the answer, I'm sorry but that's how rain works, by wagering $1000 you still won't get every single rain, that will only make you eligible for rain. You've also said that you won 3 out of 10 rains which is pretty amazing considering that you are not the only one eligible for it. 

If your intention was something else entirely, you should've been more specific instead of saying "I miss on rains because German chat freezes". 

Now, conversation was closed and you moved to public chat. At first, I wasn't aware of that until my colleagues told me about it. You've sent a screenshot of our chat and that doesn't really matter. What matters is that you've said to whole chat how we do not reply to your questions and that we are stupid. There was one more thing, you've called me narrow brained rambo (part that I couldn't translate very well) which didn't offend me at all but I won't allow you to lie and trash talk about support team while we were replying to your questions and tried to help you. If you didn't like the answer to your question, that is a totally different thing.

I take false accusations very serious and your mute will remain. Once it expires, you are free to use the chat normally. 

I stand behind everything that I've said on support and public chat. If I missed anything out, I will be back. 😎

Cheers. 

There is no point in going through all this again .. and you are wrong again! 
[chat freezes, that doesn't affect your rains since everything is random, and frozen chat or not, rains are distributed.] 
Thats the whole point you doesn't seem to understand .. 

i am in chat , i was chatting just a moment ago .. also i wagered 1000$ in the past 7 days , ...now , without me knowing during me playing slots or what ever, the chat froze at some point in the past 3 minutes ... 
i can tell, because the moment i try to share a bet .. chat doesnt scroll anymore. 
So i refresh .. 

And here is where my frustration comes in .. 7 out of 10 times, for some miraculous reason my chat freezes seconds before a rain .. perhaps even triggered by such activity, and here is the grand finale : 

When i refresh i see only 3 people cached 7k sat each .. and i was left out entirely  ! 

Again, try that anywhere else in real life .. i spare you and myself the time to come up with examples , but nobody is just going to stand there  .. over and over and think:
"huh, .. i am just some unlucky guy.moving on!" 

I am not rich enough to not be angry about this 

[Milan]

8 minutes ago, bizzmac said:

When i refresh i see only 3 people cached 7k sat each .. and i was left out entirely  ! 

You've said that you didn't complain about rains, that that wasn't your intention. What was that? 

You are right, I don't want to waste any more of our time with this.It is pointless. For the future, make sure your accusations are on point when you try to turn the chat against the support team. We are the one of the highest rated support teams in the industry and that can be confirmed by our players that are here every day talking to us. 

Once again, if you felt offended by anything, I apologize. 

[bizzmac]

Just now, Milan said:

You've said that you didn't complain about rains, that that wasn't your intention. What was that? 

You are right, I don't want to waste any more of our time with this.It is pointless. For the future, make sure your accusations are on point when you try to turn the chat against the support team. We are the one of the highest rated support teams in the industry and that can be confirmed by our players that are here every day talking to us. 

Once again, if you felt offended by anything, I apologize. 

I complain about chat freeze .. that results in people missing out on promised rains. 
I kept my side of the bargain .. wager 1000$ in the past 7 Days .. now , it rains on 3 people while i (and others i might mention) are left out .. wondering. 

Anyway, if i may ask with all due respect , how long will this mute last exactly ? 

also i do not need to turn anyone against the support team .. as far as i can tell, everyone agrees with me,they  just to scared to come forward. I play the martyr here , basically taking the fall and learn this lesson the hard way! 
Do not mes with  The best support team in the industry ,because it follows you into national chat .. ridicules you in front of everyone you play with every day by claiming i came  "you are crying about rain" and then ultimately mute you for complaining about chat freeze and missed out rains .. and perhaps get upset by being called out in front of his friends. 

Rain, is an essential feature in almost every casino .. to always play it down and pretend it isn't of any importance to anyone or that it's free coin so no right to feel entitled went out the window with your new set of rules. 
Now i am entitled to receive rain, ..you  please show me the feature that allows me to only rain on 3-4 people , instead of 10 ?! I would like to try it ?  Wait, you can not .. because it doesn't exist 
We in German chat work around it .. by even asking who is here, who didn't get my rain .. and then we tip them manual. Because WE UNDERSTAND how frustrating it can be to be and feel left out , do you ?  Don't answer that .. i wouldn't be muted if you did. 
And thats also why i called you incompetent .. instead of showing understanding and apologize for the inconvenience you school me in humbleness and entitlement and the powers you mods possess ..  

As i said, well played Milan .. well played ! 

[Milan]

40 minutes ago, bizzmac said:

ultimately mute you for complaining about chat freeze and missed out rains

Last thing from me, this was not the reason for your mute. You are muted for false accusations and for being rude. 

[Nevena]

Hello there.

44 minutes ago, bizzmac said:

Anyway, if i may ask with all due respect , how long will this mute last exactly ? 

You have been muted for 1 week. Unfortunately, your mute will remain. Please, check out our chat rules again. Complaining about: tips & rains - is strictly forbidden. Hope that this situation won't happen ever again. We are sorry if we offended you with our behavior.

I will close now this topic and it will be locked. For more information, you can contact our Support team again. 

Have a wonderful day.