The Level Up - Sports Edition! - SCAM and deceit

[Menang]

so the conclusion is we still didnt receive the coupon right?

[hiawc]

Imagining not backing multiple sides when they giving 2.5x for UFC and you can't live bet it on Stake

It's 5K prize pool not 500K come on.

[Alamar]

1 hour ago, Menang said:

so the conclusion is we still didnt receive the coupon right?

No one even responds to our messages.

@Darko @MinaDj @Milos @Nenad Can you tell us something about this unfair promotion? Or maybe at least someone from the Stake team will answer?

[MinaDj]

Hello guys! 

I'm sportsbook manager Mina (that from the chat).

As I have explained to the player that made this post multiple times, there is a rule "Stake have the right to not pay out on this promotion based on account or promotional abuse." 

Since our team registered large number of people tried to meet requirements for NFL by betting multiple selections, mostly on the same markets, they have decided to exclude all players and that is completely regular, according to our rules. 

Here are some examples: 







So, our team has found that is not fair that one group of people win the multiplier by this "shady" tactic and decided to exclude all players used it for the last Level Up promotion and there was nothing wrong regarding this. 

Players that were eligible got higher amount and the promotion remain fair. Stake hasn't save any funds since there is prize pool that must be paid, but players that hit promotion, regularly, received higher prize. 

My attitude was not respected by the user posted this since he shared my messages from the chat, where I came to explain this once again as a friend. 

However, this is final decision by our team and it would be implemented for any promotion to keep it fair and same for all players that are participating fair and not trying to avoid requirements, but meet them!  

[Alamar]

15 minutes ago, MinaDj said:

Hello guys! 

I'm sportsbook manager Mina (that from the chat).

As I have explained to the player that made this post multiple times, there is a rule "Stake have the right to not pay out on this promotion based on account or promotional abuse." 

Since our team registered large number of people tried to meet requirements for NFL by betting multiple selections, mostly on the same markets, they have decided to exclude all players and that is completely regular, according to our rules. 

Here are some examples: 







So, our team has found that is not fair that one group of people win the multiplier by this "shady" tactic and decided to exclude all players used it for the last Level Up promotion and there was nothing wrong regarding this. 

Players that were eligible got higher amount and the promotion remain fair. Stake hasn't save any funds since there is prize pool that must be paid, but players that hit promotion, regularly, received higher prize. 

My attitude was not respected by the user posted this since he shared my messages from the chat, where I came to explain this once again as a friend. 

However, this is final decision by our team and it would be implemented for any promotion to keep it fair and same for all players that are participating fair and not trying to avoid requirements, but meet them!  

Why are you pointing out a new rule that wasn't in The Level Up - Sports Edition! 09 february 2022 - 16 february 2022?
Here are the conditions that were at that time and which we fulfilled.

On what basis did you exclude only players who bet on the NFL, and the player who bet in the same way on the NBA was not excluded?

We have not violated any rules of this promotion. Had the rule "Stake have the right to not pay out on this promotion based on account or promotional abuse." was included in this promotion then no one would have violated. At the moment, you are breaking your own rules and cheating players who tried to complete the conditions of the promotion and also lost some of the money during this promotion.

[MinaDj]

The screenshot you have uploaded last, there are no "Sport player-prop bets are not included" and "Stake have the right to not pay out on this promotion based on account or promotional abuse." that are implemented from the beginning of this promotion. 

Thank you for your suggestion regarding hint about NBA bets, we will transfer the information to our promotion team and they will investigate it for the next week prize. 

NFL betting on multiple sides has been found by our team in significant number of cases, so they decided to restrict that action to make promotion fair for all players. 

[Alamar]

8 minutes ago, MinaDj said:

The screenshot you have uploaded last, there are no "Sport player-prop bets are not included" and "Stake have the right to not pay out on this promotion based on account or promotional abuse." that are implemented from the beginning of this promotion. 

Thank you for your suggestion regarding hint about NBA bets, we will transfer the information to our promotion team and they will investigate it for the next week prize. 

NFL betting on multiple sides has been found by our team in significant number of cases, so they decided to restrict that action to make promotion fair for all players. 

That's right, this is a screenshot of the last promotion in which the players who met the conditions of the promotion adhered to the rules. And these rules did not contain the conditions of the promotion "Sport player-prop bets are not included" and "Stake have the right to not pay out on this promotion based on account or promotional abuse."

We could not know that this is forbidden and is an abuse.

After the end of this promotion, you wrote this rule and decided not to pay the players who violated it. Although the players could not break the rule without knowing about its existence. This is what is not fair on your part. Since the conditions of the promotion and the rules were observed by the players.

[MinaDj]

Multiple selection rule has been added after the 16th of February, but there was "Stake have the right to not pay out on this promotion based on account or promotional abuse." and that was a reason for exclusion of players that bet on multiple selections from the same match. 

I have tried multiple times (even here, in Forum Topic) to explain under which rule players that placed bets on multiple selections have been excluded.

They were not excluded by the "new" rule, they were excluded by the rule that is present in every promotion on the site. 

[Matic335]

Wtf?!?

[Alamar]

27 minutes ago, MinaDj said:

Multiple selection rule has been added after the 16th of February, but there was "Stake have the right to not pay out on this promotion based on account or promotional abuse." and that was a reason for exclusion of players that bet on multiple selections from the same match. 

I have tried multiple times (even here, in Forum Topic) to explain under which rule players that placed bets on multiple selections have been excluded.

They were not excluded by the "new" rule, they were excluded by the rule that is present in every promotion on the site. 

You say "Multiple selection rule has been added after the 16th of February, but there was "Stake have the right to not pay out on this promotion based on account or promotional abuse." and that was a reason for exclusion of players that bet on multiple selections from the same match." But then you say "They were not excluded by the "new" rule, they were excluded by the rule that is present in every promotion on the site".
Show me where this rule is present in each promotion or where it was said about it in which paragraph of the rules or section?

Your company rules say:
9. Bonus
Each of the Bonuses and Promotions has its own set of terms and conditions and individual requirements if any. By activating a Bonus or Promotion, You confirm that You also agree to the applicable terms and conditions.

As you can see, in individual requirements and conditions of this promotion, there is no such rule.

27 minutes ago, MinaDj said:

 the rule that is present in every promotion on the site. 

Where did you get it? It is written in your rules and what you write is not mentioned anywhere until February 16, 2022

 

You write about this rule, but you cannot provide any confirmation that it existed before February 16, 2022

[MinaDj]

Feel free to check each sportsbook promotion for this rule. 

https://stake.com/promotions/category/sports

It is mentioned that our team keeps right to exclude any player due to try of multiple accounts or promotion abuse.









Level Up as well: 


Since I have explained the rules, requirements and the rule of exclusion for players that placed bets on multiple side, I will close this topic from my end. 

Don't get me wrong, but I don't want to repeat myself. 

Wish you the best of luck with your future bets! 🍀

[Alamar]

13 minutes ago, MinaDj said:

Feel free to check each sportsbook promotion for this rule. 

https://stake.com/promotions/category/sports

It is mentioned that our team keeps right to exclude any player due to try of multiple accounts or promotion abuse.









Level Up as well: 


Since I have explained the rules, requirements and the rule of exclusion for players that placed bets on multiple side, I will close this topic from my end. 

Don't get me wrong, but I don't want to repeat myself. 

Wish you the best of luck with your future bets! 🍀

You do not want to read what I write at all and do not understand. You're pointing me to promotions that have nothing to do with what we're discussing. This promotion did not have this rule.
Your company rules say:
9. Bonus
Each of the Bonuses and Promotions has its own set of terms and conditions and individual requirements if any.
Next, I provide you with a screenshot with the terms of the promotion. It doesn't say a word about "Stake have the right to not pay out on this promotion based on account or promotional abuse."

Based on all of the above and from your words, only one conclusion follows: "You illegally excluded players from the promotion referring to the rule of which was not indicated anywhere on the Stake website until February 16, 2022"

P.S. You made this decision bypassing all the rules of the Stake, what is not right and not fair and spoils the reputation of the Stake. 

P.S.2 It is a pity that you do not want to accept your wrong and treat the players and your own mistakes that way.

 

[semrayc]

they say you can't bet on 2 outcomes in the same match, but while doing so they pay other players who have such bets, they just didn't make super bowl bets like that

[MinaDj]

You have provided promotion page without the last two rules "Sport player-prop bets are not include" and "Stake have the right to not pay out on this promotion based on account or promotional abuse". 

This avoiding of terms and conditions has been registered and restricted. As soon as our team find out any other, it would be processed by the same criteria. 

Our team has conducted promotion by following our rules, but you can interpret this action as you wish to. We can't affect that. 

Promotion has been conducted by the rules by our promotion team and they have excluded some players with a reason. 

[Alamar]

I got a response from Eddie. Further disputes do not make sense, everyone has his own opinion.

There will be no payments.

We make new promotions according to new rules.

 

P.S. But I still think it's not fair that another player broke the rule and received a payout. I certainly do not understand this, and here you are wrong.

[crynxc]

I feels like they chose those who are not sports regular who bet always and exclude those who do some abuse. Sorry if i find my opinion offensive.

[semrayc]

26 minutes ago, crynxc said:

I feels like they chose those who are not sports regular who bet always and exclude those who do some abuse. Sorry if i find my opinion offensive.

I regularly bet, but I was also not chosen, I constantly bet when there is a balance!

[crynxc]

You cant blame them if there's abuse. Sorry for it

[alaska2020]

Reading the posts of the moderator, it just becomes funny. You contradict yourself. You say comply with the rules that we have indicated in the promotion and immediately say that this rule was added only on February 16th. So where is the logic in your words? and why this logic did not apply to previous lvl ups? and why did some people who did the same get rewarded?

Posted Friday at 05:31 PM

You cant blame them if there's abuse. Sorry for it

 

ya ya ya ya ya , its funny to hear that looool.

when i lose 100$ per bet , i am good , i am not abuse , all fine . 

 

[v1rtu0s]

Well, hopefully the "managers" at this site here realize at least one thing:

Promotions are an attempt to lure people into betting more (more often, bigger) on the site. They also function as advertising to people not yet on the platform. Generally they should increase positive PR-value of the Stake brand.

This specific promotion (more specifically: the abhorrent behaviour and attitude from support and stake stuff) falls flat at every level. I would argue, it actively damaged the Stake brand. 

So you fail. Hard. It's actually kinda hilarious to see. Are there actually any serious people employed at Stake? 

Any proper "manager" / PR-consultant / professional online support worth his salt will tell you exactly how to react in these cases: deescalate, not damage the brand and most importantly to not get into a pissing contest with your customers. 

You should just have paid out the promotion as was advertised and implemented the new rule next week.

This is not hard. This is, frankly, embarassing. And this is not the first time Stake staff seems to be overwhelmed, underprepared and damaging the most important thing Stake has: the trust of their customers.

Do yourself a favor and invest some of that revenue in basic PR-training for your staff. They are obviously completely clueless how they come off (spoiler: terrible)

[hiawc]

27 minutes ago, v1rtu0s said:

Well, hopefully the "managers" at this site here realize at least one thing:

Promotions are an attempt to lure people into betting more (more often, bigger) on the site. They also function as advertising to people not yet on the platform. Generally they should increase positive PR-value of the Stake brand.

This specific promotion (more specifically: the abhorrent behaviour and attitude from support and stake stuff) falls flat at every level. I would argue, it actively damaged the Stake brand. 

So you fail. Hard. It's actually kinda hilarious to see. Are there actually any serious people employed at Stake? 

Any proper "manager" / PR-consultant / professional online support worth his salt will tell you exactly how to react in these cases: deescalate, not damage the brand and most importantly to not get into a pissing contest with your customers. 

You should just have paid out the promotion as was advertised and implemented the new rule next week.

This is not hard. This is, frankly, embarassing. And this is not the first time Stake staff seems to be overwhelmed, underprepared and damaging the most important thing Stake has: the trust of their customers.

Do yourself a favor and invest some of that revenue in basic PR-training for your staff. They are obviously completely clueless how they come off (spoiler: terrible)

+1000

[iulianbutanu]

Besides the fact I find these promotions useless and I never participated in any, sports and casino, as once 2 3 years ago i played 5000-6000 hands to get a 4 scatter bonus on scarab, lost of money and they did some thing; the reply of mina and the way she/he speaks while representing stake is killing me softly 😅

[opscan]

46 minutes ago, v1rtu0s said:

Well, hopefully the "managers" at this site here realize at least one thing:

Promotions are an attempt to lure people into betting more (more often, bigger) on the site. They also function as advertising to people not yet on the platform. Generally they should increase positive PR-value of the Stake brand.

This specific promotion (more specifically: the abhorrent behaviour and attitude from support and stake stuff) falls flat at every level. I would argue, it actively damaged the Stake brand. 

So you fail. Hard. It's actually kinda hilarious to see. Are there actually any serious people employed at Stake? 

Any proper "manager" / PR-consultant / professional online support worth his salt will tell you exactly how to react in these cases: deescalate, not damage the brand and most importantly to not get into a pissing contest with your customers. 

You should just have paid out the promotion as was advertised and implemented the new rule next week.

This is not hard. This is, frankly, embarassing. And this is not the first time Stake staff seems to be overwhelmed, underprepared and damaging the most important thing Stake has: the trust of their customers.

Do yourself a favor and invest some of that revenue in basic PR-training for your staff. They are obviously completely clueless how they come off (spoiler: terrible)

🙈

[timothyw]

Hi guys.

So I completed this week's sports level up challenge. But did not receive anything. When I contacted support they said it was because my UFC bet was a multi and needed to be a single with odds of 2.5 or above.

Must all bets be singles? I really didn't know this.