Stake removing a bonus and lying about it

[Ayam99]

9 minutes ago, kg562 said:

Yeah that’s fucked. Removing reloads when they used to claim it as a forever feature even if you stop playing. As far as I understand if you stop playing that means there won’t be any wager. I got a screenshot of it. 

“A reload is a bonus you can claim either once every day, once every hour or even once every 10 minutes. This bonus has no strings attached & will forever be available. Even if you are not playing anymore.”

 

When claiming reload it used to say “As a Platinum II VIP on Stake you are always entitled to this feature.”

ahh i understand ya bro..i got host and reload from p1..and early this year,they remove all my advantage feature..i really hope this issue get attention by them..

[Tarrterr]

2 hours ago, Ayam99 said:

ahh i understand ya bro..i got host and reload from p1..and early this year,they remove all my advantage feature..i really hope this issue get attention by them..

Which is the whole point of this post. I made the complaint to get justice for what they did, and they called me an abuser. That means they're calling all users under plat 4 or whatever it is nowadays "abusers".

Dont have enough to wager to plat 4? Get lost abuser, we don't need your pennies here. I mean we'll take them but we won't be grateful.

[ktinho]

@Tarrterr they have definitely put your account into withdrawal only mode? was issues during the drake stream with site not loading proper. if they indeed have then haey sent you an email to say you have been self excluded or have you contacted support to make sure that is hte reason?

 

asking because i saw you reopened the complaint and i just want to make sure we in this thread have all the information. I do expect a response to your complaint if things are now so clear. 

cheers in advance for the reply 😀

[Tarrterr]

6 hours ago, ktinho said:

@Tarrterr they have definitely put your account into withdrawal only mode? was issues during the drake stream with site not loading proper. if they indeed have then haey sent you an email to say you have been self excluded or have you contacted support to make sure that is hte reason?

 

asking because i saw you reopened the complaint and i just want to make sure we in this thread have all the information. I do expect a response to your complaint if things are now so clear. 

cheers in advance for the reply 😀

Yeah the account is still in withdraw only mode 

I didn't even think about asking support since I haven't used the account for like 3-4 days prior to this, I mean it couldn't be anything else. 

I have not received any email either. 

Just checked with support and yep, it is indeed due to my self exclusion 

[rodsants]

ouch, thats sad tho

[Tarrterr]

So this proves that my exclusion request was indeed valid, so the question remains, why was my account banned in 2022, not in 2020?

[DarkStar]

Damn never knew these things, some facts hidden from players 😮

[ktinho]

3 hours ago, Tarrterr said:

Yeah the account is still in withdraw only mode 

I didn't even think about asking support since I haven't used the account for like 3-4 days prior to this, I mean it couldn't be anything else. 

I have not received any email either. 

Just checked with support and yep, it is indeed due to my self exclusion 

Thank you for checking. It will help you and also shows that you were making a genuine attempt to be self excluded. I am happy that they have finally done it, this should have been  done when you first asked for it, like you say in your newer post.

 

fingers crossed for some updates on the situation via askgamblers. ❤️

[ranieroprov]

The reason "abuser" is questionable, But since they moved the host to level 4 i think somewhere was written that if your gameplay was dropping by alot you ends up getting 0.00$ reload 0.00$ weekly and so on. That's not totally wrong from a business point, elsewhere I could just make plat 4 account over and over and keep getting reloads from any of this account.

Once you will start to play again on Stake, or you do a big session that met the minimum requirement for you to receive reloads, i'm certain they will enable it for you again. 

Best of luck.

[Tarrterr]

Nope it appears they will most likely let it go unresolved again. 

Them finally banning my account is an admission of guilt, but they'd rather just ignore me and avoid the consequences, since honestly, what's stopping them. They no longer care about their reputation, doing what's right, following terms of their license, etc etc.

Stake is literally invincible, at this point they can do anything they want, because they're Stake.

[QueenElsa]

So sad this time.. I Didn't wager a big amount last week then it ends to have to revive my account by 3k wager requirements and now I wagered more but still receive small bonuses

[pky4zack]

no

[Tarrterr]

Update:

 

Stake has replied to my complaint. The result is not the best, as they have lied again, but this time about multiple things, not one.

They claim I did receive self-exclusion for 1 month, yet I attached proof to the complaint showing I made multiple deposits during that time period.

Next, when they claimed I was self excluded for 1 month, they also are saying that I requested the ban for a month. It was longer than that, yet the conversation has magically disappeared from my live chat history among some other less relevant chats.

Through their message, they claim my efforts to ask for self exclusion through other means is not valid. 

I believe it is completely acceptable to ask for self exclusion through other means after the one via email never worked.

 

The next blatant lie is that on July 12th of 2022 I requested a self exclusion ban and they instantly banned my account.

The last email I sent to Stake directly was on July 2nd of 2022 yet it was about a completely different topic.

 

The fact that they banned me without any new requests, shows that my previous requests were valid and they couldn't let me keep placing bets

 

Feel free to read the full conversation on AskGamblers, although I believe I summed it up quite well.

[Heman987]

I believe they do verify all the aspects maybe they might have taken a decesion as per the history.

[sigmatigma29]

I believe they do verify all the aspects just

[Tarrterr]

9 minutes ago, Heman987 said:

I believe they do verify all the aspects maybe they might have taken a decesion as per the history.

Which party are you referring to in this case? Since the self exclusion they claim never took place (which I've proven) and the email they mentioned was never sent either (not sure how to prove it but I've checked multiple times and I'm sure I would have remembered as well)

[Tarrterr]

Another update:

 

So I logged into Stake about 20 minutes ago to check my total deposits and total withdrawals, it worked just fine.

Then before I was able to get all of it, my PC crashed (unrelated, my PC crashes quite often)

After attempting to log in again, it doesn't let me do that anymore.

 

Am I the only one that thinks it's weird that I was put into withdrawal only mode (I.E self excluded) and 4 days after the fact, when I'm checking info on my account, I get an additional restriction which doesn't even let me log in to view my info anymore?

 

I agree this should be the restriction for self excluded users, but it was done 4 days later at a very convenient time when I was already restricted.

 

Also, I'm just documenting everything that happens at this point. While this isn't a huge issue, everything that they've been doing adds up at some point. I wish for users to make their own decision on who to side with (if anyone), so providing as much detail as possible about the situation is my goal on the forum.

[ktinho]

19 minutes ago, Tarrterr said:

Another update:

 

So I logged into Stake about 20 minutes ago to check my total deposits and total withdrawals, it worked just fine.

Then before I was able to get all of it, my PC crashed (unrelated, my PC crashes quite often)

After attempting to log in again, it doesn't let me do that anymore.

 

Am I the only one that thinks it's weird that I was put into withdrawal only mode (I.E self excluded) and 4 days after the fact, when I'm checking info on my account, I get an additional restriction which doesn't even let me log in to view my info anymore?

 

I agree this should be the restriction for self excluded users, but it was done 4 days later at a very convenient time when I was already restricted.

 

Also, I'm just documenting everything that happens at this point. While this isn't a huge issue, everything that they've been doing adds up at some point. I wish for users to make their own decision on who to side with (if anyone), so providing as much detail as possible about the situation is my goal on the forum.

Perhaps  it allowed you to login to see if you have funds in your account to withdraw? but once you have logged in that final time.. the next time it blocks you? i am not sure. just might be a  reason.

 

[Tarrterr]

26 minutes ago, ktinho said:

Perhaps  it allowed you to login to see if you have funds in your account to withdraw? but once you have logged in that final time.. the next time it blocks you? i am not sure. just might be a  reason.

 

During the last 4 days I logged in quite often to check live chat history, so unfortunately not that.

Like it really doesn't change much for me, it only makes me think there's something they wish to hide

[Tarrterr]

Update:

 

Both Stake and AskGamblers have replied. 

AskGamblers asked for Stake to explain my deposits during the self exclusion request. 

Stake replied saying I asked for a casino self exclusion, and to be allowed to keep placing sports bets. While that is correct that I requested to be able to keep placing sports bets, I never received the casino self exclusion.

 

I've attached proof of my bet archives, with tens of thousands of casino bets made during my "self exclusion" period. These bets are on BJ, mines, dice, etc. 

I do appreciate the fact that they're actually replying to the complaint, but the issue is that none of these replies are truthful.

[Tarrterr]

22 minutes ago, Ghostnipple said:

Stake are required to produce evidence, if they state that you requested to be allowed sports betting then they have to provide evidence to that effect.

Setting aside the issue of evidence. Gambling is gambling, whether its a casino or sports betting, its still gambling. If a player declares that they have a gambling problem, allowing them to place bets makes no sense.

 

It may be worth placing updates in the original post.

The complaint? Since I do not have a separate post about this complaint. Someone mentioned my self exclusion complaint in this post so I continued the conversation here, didn't think it would be worth it to make a new separate one since a lot of the discussion had taken place here.

 

If you did mean the complaint, I've already replied there several times.

Either way whether I should be allowed to place sports bets or not is irrelevant (although I agree with the point you made), because I placed tens of thousands of casino bets, not sports.

[Tarrterr]

10 minutes ago, Ghostnipple said:

whatever mistakes Stake made in the past in their dealings with you. What they don't seem to realize is that telling lies about those mistakes is far more damaging than just saying "sorry we fucked up there."

IF they had done that in the first place the situation would not have escalated into the PR nightmare that it is now.

Fully agreed, I don't understand what they gain from this. They stopped responding to my other complaint, yet they keep responding to this one and digging themselves into a deeper hole.

I understand solving my complaint is admitting they were wrong, but honestly every single Stake user would respect them more for just solving the issue instead of trying to finesse themselves out of this.

I believe I have provided proof beyond reasonable doubt that I was wronged in this situation, and none of their replies have debunked my claims.

 

 

[dupeddonk]

Telling a problem gambler it's someone else's fault that they gambled since they self excluded before that and then giving them their money back is like giving a crack head in rehab a free bag of crack as a reward for calling the police after they finished the crack they bought from a rehab employee. 

Eventually all the crack heads will be calling the police all the time accusing rehab employee of whatever they think will get them another free bag of crack. 

 

Tldr askgamblers is misguided if they think pressuring casinos to refund self excluded players is making anything but a mess. 

The money should go to a charity or something. 

[Tarrterr]

10 minutes ago, dupeddonk said:

Telling a problem gambler it's someone else's fault that they gambled since they self excluded before that and then giving them their money back is like giving a crack head in rehab a free bag of crack as a reward for calling the police after they finished the crack they bought from a rehab employee. 

Eventually all the crack heads will be calling the police all the time accusing rehab employee of whatever they think will get them another free bag of crack. 

 

Tldr askgamblers is misguided if they think pressuring casinos to refund self excluded players is making anything but a mess. 

The money should go to a charity or something. 

You are COMPLETELY missing the point of the complaint. I asked for self exclusion and did not receive it.

Stake claims I did, yet I've proved that I never received it with tens of thousands of casino bets on the same account the self exclusion was requested and "granted"

 

I could have and should have been helped, yet never was. 

Also trust me, if a rehab employee sold crack to a recovering addict, that is a major lawsuit.

Stake claims I received self exclusion for 1 month on the 22nd of September of 2020. That means my self exclusion period should be 22nd of September to 22nd of October (depending on their definition of a month)

I have countless bets during this time period. I've attached a screenshot of a couple days.

[ktinho]

43 minutes ago, dupeddonk said:

Telling a problem gambler it's someone else's fault that they gambled since they self excluded before that and then giving them their money back is like giving a crack head in rehab a free bag of crack as a reward for calling the police after they finished the crack they bought from a rehab employee. 

Eventually all the crack heads will be calling the police all the time accusing rehab employee of whatever they think will get them another free bag of crack. 

 

Tldr askgamblers is misguided if they think pressuring casinos to refund self excluded players is making anything but a mess. 

The money should go to a charity or something. 

If a player asks for or even mentions self-exclusion within the context of their own gambling - then action should be taken. Partial self exclusion is a ridiculous concept.

In this case the player appears not to be trying go recover losses encountered during self exclusion - as they contest they were never self excluded despite actually requesting it. 

I find myself at this moment in time agreeing with the player as his evidence contradicts  what stake are actually saying in their replies 0 for which i don't see any evidence.

I would say that any self excluded player that is allowed to continue gambling on the account that has been  or should have been self excluded should be reimbursed whatever they deposited during that period  minus whatever they withdrew.  

The self exclusion system has to be fit for purpose.

IF a player circumvents the self exclusion  then the casino should not be liable - but i would like your suggestion to be used here (charity) deposits - withdrawals = money to charity.