kinghai Posted February 4, 2023 #1 Posted February 4, 2023 A week ago or whatever, I played blackjack. The dealer got an ace, so I chose insurance. When the round finished, I wasn't paid back my money, even though I chose insurance and dealer got a blackjack. Even worse, the chat wasn't working for me, so I couldn't request assistance. Rip 200 eur, I couldn't even be bothered to reach out to them via email or whatever, since I had no proof or anything. Unlucky
youcheckibet Posted February 7, 2023 #3 Posted February 7, 2023 On 2/4/2023 at 9:03 PM, kinghai said: A week ago or whatever, I played blackjack. The dealer got an ace, so I chose insurance. When the round finished, I wasn't paid back my money, even though I chose insurance and dealer got a blackjack. Even worse, the chat wasn't working for me, so I couldn't request assistance. Rip 200 eur, I couldn't even be bothered to reach out to them via email or whatever, since I had no proof or anything. Unlucky Yes unfortunately if it can't be replicated not a lot they can do. Otherwise anyone could say this. Unlucky.
Zamia2001 Posted February 7, 2023 #4 Posted February 7, 2023 On 2/4/2023 at 10:03 PM, kinghai said: A week ago or whatever, I played blackjack. The dealer got an ace, so I chose insurance. When the round finished, I wasn't paid back my money, even though I chose insurance and dealer got a blackjack. Even worse, the chat wasn't working for me, so I couldn't request assistance. Rip 200 eur, I couldn't even be bothered to reach out to them via email or whatever, since I had no proof or anything. Unlucky oh my....feel sorry to know..it is what it is..lost is loss i just hope you can recover slowly...be more careful next time♥️
larrysam Posted February 7, 2023 #5 Posted February 7, 2023 I once placed a bet, and the dealer didn’t even give me any card 😂😂
Luminous Posted February 13, 2023 #6 Posted February 13, 2023 On 2/4/2023 at 9:03 PM, kinghai said: A week ago or whatever, I played blackjack. The dealer got an ace, so I chose insurance. When the round finished, I wasn't paid back my money, even though I chose insurance and dealer got a blackjack. Even worse, the chat wasn't working for me, so I couldn't request assistance. Rip 200 eur, I couldn't even be bothered to reach out to them via email or whatever, since I had no proof or anything. Unlucky I'm sorry to hear that you had a bad experience while playing blackjack. It sounds like you chose to take insurance, but the dealer ended up having a blackjack and you didn't receive your payout. This is definitely frustrating, especially when you couldn't get in touch with the support team to resolve the issue. While it can be disheartening to lose money, it's always important to make sure you understand the rules and payouts for each game before you play. In some cases, mistakes can be made and it's important to have a way to get in touch with the support team for assistance. If you encounter a similar issue in the future, I would recommend reaching out to the support team via email or through the chat function if it's available. Having a record of the issue can help the support team resolve it more quickly. I hope you have better luck in your future gambling experiences.
gnadentv Posted May 17, 2023 #7 Posted May 17, 2023 Because something like this happened to me before on another site, i used to record my whole gambling session. So you got some proof, which brings them to make a move. Next time, download OBS, start recording and play like u used to play before.
Jeebus Posted May 17, 2023 #8 Posted May 17, 2023 If this happened on live blackjack they should definitely 100% have proof because every live casino provider records each player round, including choices made - hit, stand, insurance, side bets, everything. So it is impossible not to see it. They just have to ask Evolution or whichever provider it is for info. Also, there should be financial transaction tied to this. If you paid extra for insurance then that insurance bet should be visible as it was deducted from your balance. However your story sounds suspicious af man - you lose money, and sudenlly livechat isn’t working for you and you “don’t want to bother with sending email” but you do bother to write a post here.
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