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Posted
35 minutes ago, shailendra said:

Its basicly not controlled by player. That can be happened for everyone.

If you have proof doesnt matter they don't care.

33 minutes ago, lucio65 said:

happens a lot

They don't accept this and blame you. 

Evolution safe ✔️

Stake safe ✔️

Player guilty 🤡

  • Support
Posted

Hey there @takecare3434.

We are sincerely sorry that you have had such an unpleasant experience. :/ 

However, after you contacted us on Live chat, we further escalated your concern to our Tech team, who took the time to thoroughly look into the matter both internally and raise it with the provider. The result of that investigation were communicated with you in the soonest time possible, within the Live chat conversation so please refer to that.

We understand that the outcome did not meet your expectations, and unfortunately we are unable to alter the results. Anyhow, please bear in mind that the update you got was outcome of an extensive investigation. We hope you can understand our position. 🙏

If possible, please remove [Unsolved] from the title since the matter was actually resolved, but just unfortunately not with expected results. 

Don't hesitate to reach us out at any time on Live Chat or support email ([email protected]) as we are available 24/7.

Have a good one! 

Posted (edited)
43 minutes ago, Katarina said:

Hey there @takecare3434.

We are sincerely sorry that you have had such an unpleasant experience. :/ 

However, after you contacted us on Live chat, we further escalated your concern to our Tech team, who took the time to thoroughly look into the matter both internally and raise it with the provider. The result of that investigation were communicated with you in the soonest time possible, within the Live chat conversation so please refer to that.

We understand that the outcome did not meet your expectations, and unfortunately we are unable to alter the results. Anyhow, please bear in mind that the update you got was outcome of an extensive investigation. We hope you can understand our position. 🙏

If possible, please remove [Unsolved] from the title since the matter was actually resolved, but just unfortunately not with expected results. 

Don't hesitate to reach us out at any time on Live Chat or support email ([email protected]) as we are available 24/7.

Have a good one! 

Thank you for your reply after 102 days from stake staff.

I will change title unsolved to scam because my 2000$ is gone without gambling

I hope @Edwardproud with evolution gaming

Edited by takecare3434
Posted

Users have lost their money inexplicably and there is no solution. How is this different from fraud? It's really disappointing. If evo is at fault, why do we still cooperate with them?

As the world’s leading online gambling website, isn’t credibility so important?

The banker has an advantage in gambling itself, so why do they still use these methods? How disgusting.

Posted

A shorter version:

Sorry you got scammed, but after a thorough investigation, we’ve decided to keep your money since there’s nothing you can do about it. Kindly remove “[Unsolved]” because we did solved you good. 😉

Cheers!
 

@takecare3434What did they say, “You shouldn’t have extensions in your browser”? What’s next: “Sorry, you shouldn’t have windows on your computer”?

It’s their software, it should be tested properly! Blaming an extension that has nothing to do with gambling is like blaming your fridge for burning your toast. Nice try, but nope

Now, for real, is there a place where you can lodge a complaint? Maybe with the authorities or some regulatory body? This doesn’t seem fair. A third party should review this case, as it’s not right for the ones who control the system to have the final say. There’s video proof, for god’s sake, and he’s not the only one affected!

 

Posted

I'm so sorry that this happened to you brother, happened to me very often, when I open Crazy Time it will place bet on all segments randomly. Also many times while I play Blackjack they will randomly throw me out of the game while the round is still playing.

 

Thats so bad kanka, -2000$ like that...

Posted (edited)
3 hours ago, CulitoFuerte said:

A shorter version:

Sorry you got scammed, but after a thorough investigation, we’ve decided to keep your money since there’s nothing you can do about it. Kindly remove “[Unsolved]” because we did solved you good. 😉

Cheers!
 

@takecare3434What did they say, “You shouldn’t have extensions in your browser”? What’s next: “Sorry, you shouldn’t have windows on your computer”?

It’s their software, it should be tested properly! Blaming an extension that has nothing to do with gambling is like blaming your fridge for burning your toast. Nice try, but nope

Now, for real, is there a place where you can lodge a complaint? Maybe with the authorities or some regulatory body? This doesn’t seem fair. A third party should review this case, as it’s not right for the ones who control the system to have the final say. There’s video proof, for god’s sake, and he’s not the only one affected!

 

I have no more words to say that they should be ashamed. Billionaire company act like a scam site 🤡

 

2 hours ago, Optional said:

I'm so sorry that this happened to you brother, happened to me very often, when I open Crazy Time it will place bet on all segments randomly. Also many times while I play Blackjack they will randomly throw me out of the game while the round is still playing.

 

Thats so bad kanka, -2000$ like that...

Sorry to hear that , most ppl has that issue i couldn't react for refund bet.

 

4 hours ago, hanhan4521 said:

It sucks to make billions of dollars and not even bother to settle for two thousand dollars.

There is nothing we can do , they protect scammers they are not trying to fix anything , they control everything.

From now on, I don't trust this site at all, my advice to you do not gamble your big amounts on this site.

Edited by takecare3434
Posted

I had the same problem today, I joined a evolution gaming super speed baccarat lobby and it immediately placed a bet without me pressing any buttons, which resulted in a loss of $3200. I have both tried to contact Stake and Evolution gaming support. But both of the teams says there seems to be no issues, and everything is in order, when I for a fact know a 100% that I did not place any bets. I just lost all My money because of the same Big mistake on their end.

Posted
2 hours ago, CaitlynPilt said:

I had the same problem today, I joined a evolution gaming super speed baccarat lobby and it immediately placed a bet without me pressing any buttons, which resulted in a loss of $3200. I have both tried to contact Stake and Evolution gaming support. But both of the teams says there seems to be no issues, and everything is in order, when I for a fact know a 100% that I did not place any bets. I just lost all My money because of the same Big mistake on their end.

its happened only in evolution gaming , they know how to scam ppl , let them bet automaticly without any clicking.

Posted
10 minutes ago, takecare3434 said:

its happened only in evolution gaming , they know how to scam ppl , let them bet automaticly without any clicking.

I just contacted casinoguru regarding this matter and I also linked this thread since other players also experienced the same issue. I'm currently waiting for a review and I hope they will review as soon as possible because this is basically fraudulent activity on their behalf, If they don't solve the issue

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