Documents still rejected L3 -L4

[MONEYFOLD]

I never imagined I would experience something so unpleasant with the casino Stake, where I have been playing since 2020. I bring affiliates to their network, yet they restrict my account by rejecting all my legitimate documents, claiming there are concerns about my government documents, bank accounts, and all the services associated with my home, where I have lived for 30 years 

Be careful with your money, my friends. You never know what might happen overnight, and you could lose all control afterward 👀

[mac254]

Whoa! Sorry. 

Have they withheld withdrawals?

[MONEYFOLD]

12 minutes ago, mac254 said:

Whoa! Sorry. 

Have they withheld withdrawals?

I am no longer able to play, withdraw money, or even discuss issues with live support. They accept my passport and driver’s license but are refusing all my documents, including my bank accounts and the services for my home where I have lived for 30 years. This is very concerning. Be careful with your money; they have complete control over us.

[inseluccyy1]

damn, i think if u have proof and u send ticket i think you can ask them for explanation atleast

[MONEYFOLD]

4 minutes ago, inseluccyy1 said:

damn, i think if u have proof and u send ticket i think you can ask them for explanation atleast

Yes, he replied that he had suspicions about my documents, but without going into details 

[mac254]

10 minutes ago, MONEYFOLD said:

I am no longer able to play, withdraw money, or even discuss issues with live support. They accept my passport and driver’s license but are refusing all my documents, including my bank accounts and the services for my home where I have lived for 30 years. This is very concerning. Be careful with your money; they have complete control over us.

Whoa so sorry. Though without those verification levels, isn't one still able to withdraw for example. 

[MONEYFOLD]

4 minutes ago, mac254 said:

Whoa so sorry. Though without those verification levels, isn't one still able to withdraw for example. 

Yet, I had been verified and accepted for all my levels since December 2020. Overnight, my account was restricted, and I have to start all the levels over again. It’s very worrying not to feel secure and to have no control over their actions.

[inseluccyy1]

18 minutes ago, MONEYFOLD said:

Yes, he replied that he had suspicions about my documents, but without going into details 

but what proof you had?like a document

[mac254]

Damn. They just without warning removed your verification and denied you access to funds / abilty to withdraw? 

Denying service is one thing but denying access to funds out of the blue is so sus! And not giving any reason!! Yooh!! By this time services have already been rendered so it just paying out even if they want to refuse future service. Granted there weren't violations during gameplay.   I mean you should take the matter up with authorities because withholding property without proper cause is stealing. Askgamblers could help too

[kiraaaaaG]

Did you have any money in it that you couldn't withdraw yet??

[MONEYFOLD]

1 hour ago, inseluccyy1 said:

but what proof you had?like a document

The documents I sent included:

All electricity bills.

A list of all my connections for the house, including phone, internet, etc.

My complete bank statement for the last three months.

59 minutes ago, kiraaaaaG said:

Did you have any money in it that you couldn't withdraw yet??

All my assets are frozen, I cannot make withdrawals, and I can no longer contact support directly.

1 hour ago, mac254 said:

Damn. They just without warning removed your verification and denied you access to funds / abilty to withdraw? 

Denying service is one thing but denying access to funds out of the blue is so sus! And not giving any reason!! Yooh!! By this time services have already been rendered so it just paying out even if they want to refuse future service. Granted there weren't violations during gameplay.   I mean you should take the matter up with authorities because withholding property without proper cause is stealing. Askgamblers could help too

Thank you, my friend. I hadn't thought of Askgamblers to resolve the situation. They informed me that they have suspicions about my documents without giving further details. I am honest and not a thief. Stake was happy to have me spend my money with them since 2020 while bringing in paying affiliates. I will do everything I can to assert my rights.

2 hours ago, MONEYFOLD said:

I never imagined I would experience something so unpleasant with the casino Stake, where I have been playing since 2020. I bring affiliates to their network, yet they restrict my account by rejecting all my legitimate documents, claiming there are concerns about my government documents, bank accounts, and all the services associated with my home, where I have lived for 30 years 

Be careful with your money, my friends. You never know what might happen overnight, and you could lose all control afterward 👀

My complaint has been filed on Askgamblers. I will follow up with you later regarding the situation.

We strive to review and proceed your complaint within 48 hours, however it may take up to 96 hours in case our team is experiencing high volume of new submitted cases.

[MONEYFOLD]

Stake is really acting in bad faith by constantly refusing my documents. They say they have suspicions about my documents, then ask me to send others, only to refuse them again and again. And now, you're telling me you don't accept a copy, even though I always send the originals 🤬🤬🤬

 

[ulululu]

Just curious have you won a lot recently 🤣

[Saavinho]

Just now, Dcspride said:

Hold on.. so you were already verified on all levels and they asked your to re-verify?? What a scam bs site if that’s what really happened.

for some reason this started to happen to many people, idk what do they have in common, but i heard a few people that got asked for lvl 4 verification randomly, and then asked to re-verify

[MONEYFOLD]

2 minutes ago, ulululu said:

Just curious have you won a lot recently 🤣

You might find it funny, but I don't. I'm not a thief, and all my documents are legitimate, yet they refuse my new documents every day. This is really abuse on their part.

4 minutes ago, Dcspride said:

Hold on.. so you were already verified on all levels and they asked your to re-verify?? What a scam bs site if that’s what really happened.

Exactly, I’ve been verified since 2020 and I bring affiliates to their network. They’re asking for a complete re-verification of my account, but it’s impossible because they keep rejecting all my documents .

5 minutes ago, Saavinho said:

for some reason this started to happen to many people, idk what do they have in common, but i heard a few people that got asked for lvl 4 verification randomly, and then asked to re-verify

Okay, I don’t mind having my account verified, but when they reject all my documents, including those from my house dating back 30 years, there’s a major problem with them 🤬

[MONEYFOLD]

I sent this message to Stake support, and they are not even able to respond regarding their attitude and why.

You refused all of them, telling me that my documents, with suspicions, were not valid. I have been living in my house under my name for more than 30 years. Why are you acting this way? I need to understand.

Hi there,

 

Sadly, that decision is on our compliance team, we do not have any insight nor influence over those decisions, we could only inform you of their decisions.

 

If you have other questions, please do let us know.

 

Kind regards.

LukaS

[Rexrem]

Not surprised to hear. They did the same thing to me immediately upon reaching diamond. Played for three years without issue and leveled up and as soon as I hit diamond my account was looked down and was told issues with verification but would provide no explanation or assistance despite submitting documents. Complete scam. 

[MONEYFOLD]

18 minutes ago, Rexrem said:

Not surprised to hear. They did the same thing to me immediately upon reaching diamond. Played for three years without issue and leveled up and as soon as I hit diamond my account was looked down and was told issues with verification but would provide no explanation or assistance despite submitting documents. Complete scam. 

Thank you for your response. I am astonished. On my side, I have been playing since 2020, and I have also been verified. And you, has it been resolved since then?

[Rexrem]

Nope; was never resolved. Given how much stake changed for the worse over the last couple years it was the last straw for me. I told them to close my account and I walked away. Wasn’t worth it to fight given how they operate here now. Check on this forum once in a while to see all the current issues and just waiting to see a posting that they are shut down. Feel like it is o my a matter of time since they are operating in the US now. They don’t mess around and expect the team to be in silver bracelets eventually. 

[inseluccyy1]

hope you will get the answer soon man,

[MONEYFOLD]

On 9/21/2024 at 3:27 AM, inseluccyy1 said:

hope you will get the answer soon man,

Thank you, but it's always the same problem: they reject all my documents. Thank you, Stake, but never again. I will never trust this abusive site in any way. Be careful with your money 🤔

[MONEYFOLD]

Always rejected, over and over again. It's really unfair, Stake! I don't know what to do anymore. Support can't tell me anything about it, as it's not their department 🤬

2 hours ago, MONEYFOLD said:

Always rejected, over and over again. It's really unfair, Stake! I don't know what to do anymore. Support can't tell me anything about it, as it's not their department 🤬

 

[Fabrizio]

Unfortunately, I have the same problem; I think they have been doing this with quite a few people lately. I have sent bills, bank statements, a donation letter, invoices paid by my clients, and correctly credited to my bank account, all in PDF format, but also photos taken with my cellphone of the original documents. Everything has been consistently rejected. I have been sending any document in my possession for a full 7 hours now: electricity and gas bills, bank statements, various letters, all of which clearly show my name, surname, and address. Why do they continue to reject them?