Are These Challenge Rules Worth Something Nowadays?

[Carollzinha]

Yeah, you can read it as a complain, as a drama or whatever you want, I don't really care.

The only thing I really want to understand is what are these challenge rules made for?

A few days ago, during Telegram Roulette Challenge I posted a wrong bet, I was sure it was a win but right after posting I realised it was not.. yet I got 1h mute. I never use to spam or break any fucking rule, yet I got muted. I didn't complain because these are the challenge rules afterall.

A few days after @OlegBarca got muted for posting a wrong bet ID even when the daily challenge was over. He complained yet nothing happened.

Today I have seen LOTS of users not posting wrong bet IDs but spamming them 3, 4x in a matter of 1 minute. In that list is MichelleLean, Osmann, HungryGirl and many others.. now guess if they got banned???

Lots of these guys got banned but why not them? Are they special? Are the rules different for some users of this community?

 

I am not closing this topic until I can see screenshots of the mutes being applied and an explanation from the Mods that were around when it happened. And no, I don't allow anyone to delete, hide or close this topic either as I am not breaking any rule here and having a response is my right.

[hui]

Can you imagine being a mod in the situation of a challenge trying to keep up with the bets, verifying them, coordinating with other mods and muting players according to the rules? Overall I think it works surprisingly well, but it is simply impossible to do everything right under these circumstances. Mods have a lot of understanding for players during all hours of the day. I can only hope that under such circumstances they also get a bit of understanding back from the players.

Also keep in mind this is an unpaid position - strictly speaking there is no way to demand anything from them other than what they are fine with doing.

Knowing how mods 'tick' I can assure you that there are no differences in handling players in general during challenges - they are treated equally as you would expect to. 

It's just a tough job during these events, and I hope you can understand that if you imagine yourself being in the same position during that times.

[nuuuitsjdragon]

I mean... We all understand rules are made for an easier facilitation of the entire event as the supports/mods are dealing with an entire community of people at once and believe me when I say that some examples of over-extroverted behaviour interferes with the actual work of let’s say, checking the bets? 

Of course, some times the initial implementation of such harsh rules by Stake may not be the fairest, especially if they were decided on a whim with you personally taking the hit.

From your post it seems like you were affected mainly because the rules that were implemented were bias with some people getting off the hook. 

I believe that is something that Stake needs to address - regardless of whether it was an oversight on their part (which should lead to banning) or maybe that the initial judgement was too harsh? (which should lead to an apology) 

P.S.  @Carollzinha hope you get this sorted out. I kinda feel your pain as I was in a similar situation before. 

 

[Carollzinha]

I know exactly how it works @hui.. the fact is after the challenge was over Oleg and me still asked many times why these "special" guys were not being muted, the Mods were there chatting yet no action was taken.. we tried to ask / talk multiple times, not only one, just to make it clear, but we got ignored all the time

[Babagucci]

Yea that sounds fustrating on your behalf that you got muted for an accident and other don't. Honestly it probably just depends on the MOD that's in charge at the time.  The other day I posted a losing bet on  that roulette challenge too but I don't think I got muted. I had the matching 77 at the end but didn't land on the green which was required.  I was just so excited and I jumped the gun but it can happen considering how fast those challenges end. 

There was a lot of spam today but I don't know if name dropping is the answer, frankly it's those kinds of actions that can put a Target on your back for people that take it the wrong way. I think you should take it with a grain of salt and just be cautious when you play the challenges. 

[hui]

34 minutes ago, Carollzinha said:

I know exactly how it works @hui.. the fact is after the challenge was over Oleg and me still asked many times why these "special" guys were not being muted, the Mods were there chatting yet no action was taken.. we tried to ask / talk multiple times, not only one, just to make it clear, but we got ignored all the time

AFAIK the mods in question were not on duty during the challenge, so they simply couldn't answer you. Which made you ask here and me answering the best I could. 

Me taking the time to answer you (even when I was not involved) should show you that we're trying our best. If that isn't good enough for you I simply can't help.

I can assure you that there are no "special guys" when it comes to challenge rules and it was simply too much for the mod in charge to handle it all. 

These mutes are only 1 hour, it's long over - don't you think you can maybe just let go and try to find a bit of understanding not only for your own situation but also for those who have to deal with rules they didn't invent themselves? I would appreciate it for sure.

[bmg]

1 hour ago, Carollzinha said:

I know exactly how it works @hui.. the fact is after the challenge was over Oleg and me still asked many times why these "special" guys were not being muted, the Mods were there chatting yet no action was taken.. we tried to ask / talk multiple times, not only one, just to make it clear, but we got ignored all the time

I was there today during the challenge and I noticed the exact same thing going on .  There were way to many players posting non-winning bets and  they were just aloud to go along and continue with the challenge.  There were way less players in chat today during the challenge compared to how it's been (that's what it seemed like anyway) and there were at least 2 or 3 active mods  at the time. Steve had to tell a few players more than once wrong bet...

Here's were I see the screw up which needs to be figured out by admin and mods: -  Mods are there to moderate chat however during  the telegram challenges the active mods are also busy participating in the challenges. 

Therefor this  is the problem ..   on one hand its not fair  for unpaid mods to have to be excluded from a challenge

on the other hand its not fair for players such as @Carollzinha and @OlegBarca  to be punished and have to follow the rules if its not going to apply to everyone participating. 

@Carollzinha I'm really sorry to see this happen to such a loyal Stake player and I hope this situation is resolved soon sweetie. good luck dear.

[williamshennie9]

I fully agree with you. I get super frustrated when I see the challenge spammers taking advantage of the telegram giveaway!! A simple fix for this would be to enforce the modbot system, and allow for an appeal on a case by case basis with live support. That would solve the issue from both sides.

[hui]

3 hours ago, williamshennie9 said:

A simple fix for this would be to enforce the modbot system, and allow for an appeal on a case by case basis with live support. That would solve the issue from both sides.

Appeals are always allowed, they are just hard to suceed within a mute span for a mere hour while the rules are clear. 

From my perspective there are more than 2 sides, though:

• There is a perspective of the users playing by the rules that don't like to see anyone not getting their challenge prize
• There is a perspective of the users not accepting the rules but still want the coin and are butthurt because of a mute of an hour
• There is a perspective of the mods having to deal with dozens of complaints of up to hundreds of alts, which  is simply not possible to deal with other than "best-effort"
• There is a perspective of marketing who thought about and made the rules
• There is a overall perspective of the owners thinking about what's good (and profitable) or bad about decisions made in that regard

For your ModBot suggestion be aware that there are people behind it

[Carollzinha]

No offense (still) @hui but you can see @bmg post as well and we both know her reputation inside this community..

Today (or well, yesterday in my case) was the first "major" day.. the first day I have seen every fucking passive beggar and spammer was able to use that Challenge chat freely.. Michelle sent 3 or 4 times the same bet, and even tagged Steve in all of them, saying "is this a winning bet @Steve?" while Osmann and HungerGirl spammed so many wrong bets that I couldnt count.. the Challenge rules are so clear in telegram, if people would spend 1 more second to read all this shit wouldnt happen.. and if Mods would apply the same rules to everyone it would not either.

And I understand your point @hui, I appreciate the time you spent to answer to my complain, but may I ask who were the Mods in charge? Because loooots of mutes were sent during the Challenge but not for these 3 (and a few others) I mentioned above and when Oleg, me and a Gold Vip guy mentioned about those not being muted (we even gave the names 2x at least) we got no response at all.. and the Mods have no excuse because they were there, they were chatting about totally random things still no response.. neither they are coming here to reply.. doesnt it sounds weird to you? They have nothing to say now that it became public?

14 minutes ago, hui said:

From my perspective there are more than 2 sides, though:

You forgot to add those who never won a single Telegram Challenge yet they don't care as they play it for fun yet they want the same rules to be applied in the same way for the whole community

[Kate]

First of all there is quite afew enemies you might be making here caroll and since you are the head of some promoting thing i suggest you not to tag the people just saying no offensw. 

Second of all , mods do a lot of work so doing this extra checking is a very difficult one so it is a good thing that they have been given a right to mute which is nice. 

Third of all , in my opinion stake should have kept the telegram challenges only telegram based maybe create a different channel for it. 

[Carollzinha]

2 minutes ago, Kate said:

First of all there is quite afew enemies you might be making here caroll and since you are the head of some promoting thing i suggest you not to tag the people just saying no offensw. 

Second of all , mods do a lot of work so doing this extra checking is a very difficult one so it is a good thing that they have been given a right to mute which is nice. 

Third of all , in my opinion stake should have kept the telegram challenges only telegram based maybe create a different channel for it. 

First of all, promoting or not promoting something doesnt take away my rights here or anywhere else

Secondly I am not here to make any enemy (and if I do I really don't care as I have no beggars in my friends list) but to show that yes, some users are having a different treatment when they should not

3rd I never said Mods are not doing a great job, I have been in their position for years and I know the pain it can be.. but, as I mentioned above, we even tried to talk about it a couple times inside the chat while they were reading and ignoring.. so a good job is not the case here

4th a new telegram channel exclusive for the challenges could be a good idea but then there would be a lot of spam and make things even harder.. but it fact the chat would be autosaved and easier for us to get screenshots and prove when this kind of shit happens

[Zoltan]

I really didn't expect the 2 of you to be so butthurt. Come on, you are well known members of the community, almost role models for some and then you behave like this? As i was sleeping during the challenge i reviewed the chatlogs, you 2 simply added to the spam making the mods' work harder to keep up with the chat. Was it really necessary? Especially during a challenge? Every mod is trying their best, it can be that they also want to participate in a challenge, today it was a manual one without autobet option which means they had less chance to play if they wanted to observe chat too. Sometimes people get missed, but in general every offender gets muted. You 2 complaining just made it worse, even if they saw it, there was no way for them to check your arguments, as they would have missed the actual chatting going on. They had to go on and not check your complains, the challenge was ongoing. It is a childish behaviour, you always could appeal here on forum or open a public topic, like you did now, but complaining on chat during challenge is a no go. Help the mod work by creating less fuss on the chat. Don't forget that the challenge was at 12:30AM GMT, many of the mods were sleeping that time  Also it can be that the mods who were active that time, are sleeping now...

[Carollzinha]

I am sorry Z, you know I love you but you are wrong.. we didn't created any fuss during the challeng, actually we stayed quiet waiting for Steve to say that it was officially over before we even start this subject in that chat

[Zoltan]

5 minutes ago, Carollzinha said:

I am sorry Z, you know I love you but you are wrong.. we didn't created any fuss during the challeng, actually we stayed quiet waiting for Steve to say that it was officially over before we even start this subject in that chat

yes you are right, it was during the payouts when you started complaining, but still i stand for what i said, challenge channel is for games, not for complaining. 

 

Also it doesnt change the fact that the mods dont have special abilities to slow down chat or something, they can always miss users who were not following the rules especially if there is a lot of spam going on. A mute is not one click and done

[Faris]

This is the case since the creation of this "Challenge room" ! I remember, as Edward said, there is no need to muted  the wrong bets in the room Challenge.  If I remember wrong, please correct my mistake. I remember that you are muted for posting wrong bet id in "English" chat not in Challenge room.

[Carollzinha]

7 minutes ago, Faris said:

This is the case since the creation of this "Challenge room" ! I remember, as Edward said, there is no need to muted  the wrong bets in the room Challenge.  If I remember wrong, please correct my mistake. I remember that you are muted for posting wrong bet id in "English" chat not in Challenge room.

In fact I was muted in the english chat but if no mutes should be applied why a rate of 70%+ of today guys have been muted? Any special reason that I have missed?

[Viksen]

I understand Carolina and I am also outraged by what happened at the competition. The number of wrong bets was too huge. I was afraid that my bet would simply be missed. And I have not seen a single mute during this time. It was even pitiful
Steve, who could not cope alone with the amount of spam. And the moderators who were busy with the competition and did not want to waste time on it. I understand the moderators, this contest required direct participation, and not just sit and watch bets. But the discipline should be the same for all.

after the competition it was necessary to apply measures at least as an education. or Steve and Eddie needed to invite someone from the support as an assistant, so that they could clean the chat from spammers

[Shaniqua]

you guys bring up interesting and valid points, both from mod perspectives and user... but i do feel a lot that people get let off easy or "missed" in the mix of things in terms of mutes in general.... its not only the challange rules... its the whole set of chat rules that should apply to everuone but end up only being enforced for  some  users may it be for one reason or another or just by chance... but usually the "popular" users get away with a lot more ... i know some will arguee that no this isnt the case... but ... yeah .. .. that the way i feel at least and what i see ... 

chalange rules though...  it can get messy the chat... i alwas thot after first few days, even 1 spam msg or wrong psot bet id would get mutes handed out... but never did that really become a thing.... only after the chat got crazy would mutes be handed out... 
1 time posting the rules... no bet id thats not a win should be enuf for a mute... even if its a mistake or not....  dbl check b4 post... or mute.. no matter who u are... end of story.... if it was like tat... trust me chat would be golden..... and fair

[Faris]

12 minutes ago, Carollzinha said:

In fact I was muted in the english chat but if no mutes should be applied why a rate of 70%+ of today guys have been muted? Any special reason that I have missed?

I'm talking about other days! Because I was sleeping, I could not participate in today's challenge!  Maybe they shut them down for the spam.   And did you notice it? They do not warn people about the wrong bet ids in the Telegram. They says only  """"""We have a new “Challenges” channel which will be used. When you go to Stake.com click on the chat room drop down & join it! Only bet ID’s posted here will count!""  As you can see, they are not warning for incorrect bet IDs.  But in the old days they  said it. """"Posting incorrect  bet ID’s during this challenge will lead to 1 hour mutes, so please don’t! We hate having to mute people""""

[Shaniqua]

oh you do  know there is a new challenge room right? like how it is a English room and other lang. room

[Carollzinha]

3 hours ago, Viksen said:

I understand Carolina and I am also outraged by what happened at the competition. The number of wrong bets was too huge. I was afraid that my bet would simply be missed. And I have not seen a single mute during this time. It was even pitiful

There were lots of mutes being sent but you can only see it in the General Chatroom (a.k.a English).. and its Caroline, not Carolina  

 

3 hours ago, Shaniqua said:

but usually the "popular" users get away with a lot more ... i know some will arguee that no this isnt the case... but ... yeah .. .. that the way i feel at least and what i see ... 

That's not actually right.. I am what you describe as "popular" but I have been punished the same way as others were (and some others should be).. the thing here is not about the "popular" users but some "special" ones

 

3 hours ago, Faris said:

I'm talking about other days! Because I was sleeping, I could not participate in today's challenge!  Maybe they shut them down for the spam.   And did you notice it? They do not warn people about the wrong bet ids in the Telegram. They says only  """"""We have a new “Challenges” channel which will be used. When you go to Stake.com click on the chat room drop down & join it! Only bet ID’s posted here will count!""  As you can see, they are not warning for incorrect bet IDs.  But in the old days they  said it. """"Posting incorrect  bet ID’s during this challenge will lead to 1 hour mutes, so please don’t! We hate having to mute people""""

Yet many others got muted yesterday and even right now in today's challenge for posting wrong bet IDs but the "special" ones from yesterday didn't.. again, it makes no sense at all (at least not for me)

[maverick528]

I just wanted to add a bit of info, cause the truth is always the truth.....

 

2019-05-26 00:18:02 (Challenges) [MichelleLeeann]: Blackjack: 5,798,115,449

2019-05-26 00:20:39 (English ) [ ModBot]: * MichelleLeeann has been muted for 1 hours.

 

So I suppose that ppl that posted wrong info will apologise....

 

[Carollzinha]

35 minutes ago, maverick528 said:

I just wanted to add a bit of info, cause the truth is always the truth.....

 

2019-05-26 00:18:02 (Challenges) [MichelleLeeann]: Blackjack: 5,798,115,449

2019-05-26 00:20:39 (English ) [ ModBot]: * MichelleLeeann has been muted for 1 hours.

 

So I suppose that ppl that posted wrong info will apologise....

 

When I am wrong I am wrong and I do apologize.. in that case, of her in specific, I do apologize

Still, what about all the others cited above? Including Osmann that is a well known rules breaker? I know its not worth for Stake to just perma ban some guys but its not worth either to leave these that keep being muted / warned and still keep breaking the rules every single day (even Ed said during his stream about Osmann being well known for never following a damn single rule)

[barbaris]

The rules should be the same for everyone without exception. If they are not fulfilled then why are they needed?