oboed Posted September 16, 2022 #1 Posted September 16, 2022 I posted this to my social medias in hopes that this could reach a larger audience but was told by multiple people to post here hoping for a resolution or proper response from Stakes administration. For context I am posting my betslip below and this is the slip that I am referring to. My post: I will start off by saying. Stake is the best site in terms of the games it provides, the markets you can wager on and the over all look and feel. They put a lot of time and effort into making the site run the way it does and it is by far a top 1-2 online casino. I have been a Stake user since Feb of 2021 and since then I have wagered over 2 million (current plat 4 member), and deposited plenty(don't even have a ballpark number because of how much I have deposited). I have a good relation with my host, I deposit everyday or every other day, never had issues, and always make sure to adhere to the rules and regulations. But last night into today might be the worst overall experience I have had on Stake and the reason I am coming on here to warn everyone to tread lightly when placing wagers on the sports book. This casino does not back their players and even if you are a medium fish like myself your business means 0 to them. Context: I had a 9 leg parlay, with 6 of the 9 winning. At the time the other 3 legs seemed to be going fine. Live scores showed me that my team(s) had advantages and were set to win. 2 of those teams did that, and the last score seemed to hang for a while. It was 2-1 with my favored team winning. Meanwhile I am excited that a $170 wager would be turning into $121,000. A huge return on a big bet. Unknown to me, the stake servers stopped working after it was continuously reporting the matches score? For what reason? "The odds provider lost connection to us". This is the exact response I received from a Stake "senior sports book manager" funny how by chance I reach a "manager" of the exact department issue I had when 9/10 times they never have managers around and it’s not like I asked for one from the start either. Anyways, due to this "lost connection" it disabled any chance of receiving a fair early pay out or viewing an accurate score of the game. My last leg of the parlay was a soccer match that ultimately ended in a tie. But was having my favored team with a winning score until the 96th minute of the game when the tying goal was scored making it 3-3. While Stake was reporting the same score of 2-1 and STILL has that same score on my bet slip but reports my loss. *Disclaimer. I understand there are NO certainty's in gambling, let alone sports events. But what I think is scummy and frankly bullshit is the fact that, the score of the game was updating continuously and all of a sudden stopped. Therefore not allowing me to be offered a cash out for the 30 minutes that it would have been in my favor, but also not informing me of accurate scores that Stake is reporting. After talking to support and explaining to them that not only was I 1) Misinformed about my wager & the score of the game due to THEIR "lost connection" 2) I was inhibited by something out of MY control to manage MY wager and parlay. (Causing the cash out feature to disappear) Needless to say, they told me what they tell everyone else. Go fuck yourself, suck it up, and go ask my host for a bonus, and apologizing for my game not going the way I wanted. It has 0 to do with any of that(and I sure as hell don't need a bonus from my host after a nice monthly I got) and everything to do with the fact that an error outside of my control (and game score, I can acknowledge that) probably cost me a $60,000 cash out. I was asking for them to please see their error on their end and correct it by paying out my parlay minus the last leg which I would gladly void. But they point to their rules as grounds for their behavior but just because something is a rule does not mean it is RIGHT which is where they miss the mark. Hoping this message gets out and people get more weary to this repeated behavior by Stake. Ill end this with what I told support, if I wanted somewhere that doesn't take accountability, doesn't provide accurate information and doesn't care about their clientele I can just go back to a bookie or local collector. This will definitely leave a sour taste in my mouth. Happy to answer any questions and also happy to talk 1 on 1 with a Stake admin off the forums. I am not looking for attention but when I am being sweeped under the rug for a potentially 5 figure pay out amount. I can’t let that sit. I have lost plenty on stake and probably had worse beats than this in the past but this level of negligence and lack of accountability is something that all PLAYERS should be aware of.
mementomori Posted September 16, 2022 #2 Posted September 16, 2022 @EdwardI would love to hear your thoughts about this.
jungl3 Posted September 16, 2022 #3 Posted September 16, 2022 It would be very interesting to see if anybody managed to place any new bets or cash out any bets during that time period (between the score being correctly reported as 1-2 and the 96th minute equaliser to make it 3-3). That's an 80 minute window according to the sofascore summary. You deserve some real answers here. Everybody who bets on sports on stake does.
oboed Posted September 16, 2022 Author #6 Posted September 16, 2022 15 minutes ago, BGjack1 said: I do believe sir @Darkocan help He was the manager who responded to me. But as I summed up his response (which incase anyone from Stake try’s to pull a fast one, I have no problem posting ALL my messages with them). Anyways as I summed up his response, it was sorry not my issue see ya! 6 minutes ago, Donkse46 said: Interesting Extremely! 19 minutes ago, jungl3 said: It would be very interesting to see if anybody managed to place any new bets or cash out any bets during that time period (between the score being correctly reported as 1-2 and the 96th minute equaliser to make it 3-3). That's an 80 minute window according to the sofascore summary. You deserve some real answers here. Everybody who bets on sports on stake does. Exactly! Not like we would ever obtain that information via Stake anyways as it wouldn’t be in their favor.
chere Posted September 16, 2022 #7 Posted September 16, 2022 it's always the poor customer service, shame. Stakes admins and staffs, please do your job properly and accommodate your players concern.
oboed Posted September 16, 2022 Author #8 Posted September 16, 2022 21 minutes ago, chere said: it's always the poor customer service, shame. Stakes admins and staffs, please do your job properly and accommodate your players concern. Well said! been on stake for almost 2 years and from when I signed up till now I’ve seen a decline in customer service but didn’t ever effect me because I usually never have to contact support and if I need anything my host Vasu is always so kind and accommodating.
Snickers Posted September 16, 2022 #9 Posted September 16, 2022 Tough story but as expected from stake. Big "coincidence" they "lost connection" to this game. I bet other sites with the same odds provider didnt have any issues. Same story different day, fell sorry for you!
oboed Posted September 16, 2022 Author #10 Posted September 16, 2022 2 minutes ago, Snickers said: Tough story but as expected from stake. Big "coincidence" they "lost connection" to this game. I bet other sites with the same odds provider didnt have any issues. Same story different day, fell sorry for you! Right… lol. Not to mention I didn’t even have knowledge on the “lost connection” until support themselves relayed that. To which then 2 messages later proceeded to tell me there was no error. I know I can’t be alone but again for the staked amount / pay out. I cannot be silent about this.
dupeddonk Posted September 17, 2022 #11 Posted September 17, 2022 What do you expect them to do? Making a bet doesn't entitle any player to cashout offers or score updates. It sucks coming that close to a huge score and having it end like that, but...I don't see any reason you're entitled to anything here.
jungl3 Posted September 17, 2022 #13 Posted September 17, 2022 1 hour ago, dupeddonk said: What do you expect them to do? Making a bet doesn't entitle any player to cashout offers or score updates. It sucks coming that close to a huge score and having it end like that, but...I don't see any reason you're entitled to anything here. When early cashout is used in stake's marketing for sports betting - if it's regularly and demonstratably not available during big events, then it has to raise questions. It could be that a switch or a firewall died, or it could be that stake flip a switch when it suits them financially. With weak spreads and meh customer service, what's the end game here if they can't hold their hands up and say we fucked up, but this is how we're going to fix it ?
XeroF Posted September 17, 2022 #14 Posted September 17, 2022 I have no input on if you should get any or not but hell man thats just some unreal ul ending
dupeddonk Posted September 17, 2022 #15 Posted September 17, 2022 56 minutes ago, jungl3 said: When early cashout is used in stake's marketing for sports betting - if it's regularly and demonstratably not available during big events, then it has to raise questions. It could be that a switch or a firewall died, or it could be that stake flip a switch when it suits them financially. It's probably both a lot of the time. Since they're a Casino/Sports book, you can assume that all of their decisions are made because it suits them financially. I don't understand why so many players need a revelation to understand this. They want to take your money, just like you want theirs. Offering early cash outs suits them financially - it's just players paying juice twice on the same bet, usually much higher juice on the cashout. Live betting and early cashouts expose them to being exploited since a lag of only a few seconds or less can result in them literally burning money, so it makes sense to be quick to pull them if something seems off....so it could be both a technical issue and them intentionally blocking them. And by "them" I mean mostly their sports provider, betradar, in this case. Don't think Stake employees make very many of these kinds of decisions, if any at all.
MELANIE69661169 Posted September 17, 2022 #16 Posted September 17, 2022 of course they take care , monthly , premontthly post monthly weekly ect...
oboed Posted September 17, 2022 Author #17 Posted September 17, 2022 13 hours ago, dupeddonk said: What do you expect them to do? Making a bet doesn't entitle any player to cashout offers or score updates. It sucks coming that close to a huge score and having it end like that, but...I don't see any reason you're entitled to anything here. I don’t “expect” anything from an online off shore crypto casino truthfully. But it would be nice to see them pay me out for the parlay and void out the last leg. They can even adjust the odds too. as another comment said, it’s their marketing ploy. If they don’t offer early cash outs I simply don’t look for one. If they market it and stand by their product I’m expecting that. And in terms of the score updating, it would be one story if it never reported the whole match but for it to randomly drop mid match? With about a 40 minute window of it being in my favor. Seems like a technical error that resulted in me being put at a higher disadvantage. if I was playing blackjack and my wifi cut out, that’s my fault. I would be responsible for losing that hand if a a decision needed to be made. If the stake servers were to cut out during that hand I shouldn’t have to take responsibility for that. 10 hours ago, MELANIE69661169 said: of course they take care , monthly , premontthly post monthly weekly ect... Ofcourse. Which is why it’s insulting to be told to go ask my VIP host for a bonus. I didn’t need that at all! 10 hours ago, XeroF said: I have no input on if you should get any or not but hell man thats just some unreal ul ending It’s bullshit. Simply put. 10 hours ago, dupeddonk said: It's probably both a lot of the time. Since they're a Casino/Sports book, you can assume that all of their decisions are made because it suits them financially. I don't understand why so many players need a revelation to understand this. They want to take your money, just like you want theirs. Offering early cash outs suits them financially - it's just players paying juice twice on the same bet, usually much higher juice on the cashout. Live betting and early cashouts expose them to being exploited since a lag of only a few seconds or less can result in them literally burning money, so it makes sense to be quick to pull them if something seems off....so it could be both a technical issue and them intentionally blocking them. And by "them" I mean mostly their sports provider, betradar, in this case. Don't think Stake employees make very many of these kinds of decisions, if any at all. ^ this. Ofcourse I’m not stupid enough to think that casino and sports books aren’t adjusting things to their favor and that’s fine this is a business not a charity. But when an error occurs it should not fall onto the players. and you’re right. Stake employees, including Darko who was the manager who helped me aren’t responsible. I know it wasn’t 1 person pressing a red button. But on a business stand point for someone who actually deposits money and plays consistently. This should be reviewed. I’m not someone who plays 5$ parlays everyday hoping for a miracle. I’m a consistent, fair and honest player. And that’s what I THOUGHT I was getting on Stake.
oboed Posted September 17, 2022 Author #18 Posted September 17, 2022 10 hours ago, MELANIE69661169 said: of course they take care , monthly , premontthly post monthly weekly ect... test? 10 hours ago, dupeddonk said: It's probably both a lot of the time. Since they're a Casino/Sports book, you can assume that all of their decisions are made because it suits them financially. I don't understand why so many players need a revelation to understand this. They want to take your money, just like you want theirs. Offering early cash outs suits them financially - it's just players paying juice twice on the same bet, usually much higher juice on the cashout. Live betting and early cashouts expose them to being exploited since a lag of only a few seconds or less can result in them literally burning money, so it makes sense to be quick to pull them if something seems off....so it could be both a technical issue and them intentionally blocking them. And by "them" I mean mostly their sports provider, betradar, in this case. Don't think Stake employees make very many of these kinds of decisions, if any at all. I don’t “expect” anything from an online off shore crypto casino truthfully. But it would be nice to see them pay me out for the parlay and void out the last leg. They can even adjust the odds too. as another comment said, it’s their marketing ploy. If they don’t offer early cash outs I simply don’t look for one. If they market it and stand by their product I’m expecting that. And in terms of the score updating, it would be one story if it never reported the whole match but for it to randomly drop mid match? With about a 40 minute window of it being in my favor. Seems like a technical error that resulted in me being put at a higher disadvantage. if I was playing blackjack and my wifi cut out, that’s my fault. I would be responsible for losing that hand if a a decision needed to be made. If the stake servers were to cut out during that hand I shouldn’t have to take responsibility for that
oboed Posted September 18, 2022 Author #20 Posted September 18, 2022 23 hours ago, AtyLeiva said: Shame on stake. Such a shame & a shame that this thread isn’t getting more attention.
Big Dallas Posted September 18, 2022 #21 Posted September 18, 2022 I deeply feel sorry for you bro. It's unfortunate you have such misfortune. Hope people will ready your appeal and be careful while gambling.
thejunespirit Posted September 19, 2022 #22 Posted September 19, 2022 Where's the anger at Santos Laguna for blowing a two goal lead with minutes left in regular time? They suspend live betting and therefore cash out's regularly. Some may be tactical, some may be technical. In this case it was probably a lie to say they lost connection but it is what is is. No way they wanna be paying 6 figures out off a 169 dollar bet, but most importantly, they would have done if Santos Laguna hadn't choked (or if the referee hadn't added on so much time).
oboed Posted September 20, 2022 Author #23 Posted September 20, 2022 On 9/18/2022 at 6:29 PM, Big Dallas said: I deeply feel sorry for you bro. It's unfortunate you have such misfortune. Hope people will ready your appeal and be careful while gambling. Hoping for the same Big Dallas, appreciate the kind words and response to my post 16 hours ago, thejunespirit said: Where's the anger at Santos Laguna for blowing a two goal lead with minutes left in regular time? They suspend live betting and therefore cash out's regularly. Some may be tactical, some may be technical. In this case it was probably a lie to say they lost connection but it is what is is. No way they wanna be paying 6 figures out off a 169 dollar bet, but most importantly, they would have done if Santos Laguna hadn't choked (or if the referee hadn't added on so much time). Well for 1) FUCK Santos Laguna lol, that shit was completely uncalled for with so much time left. And trust me I will ever place a bet on that club ever again lol. But unfortunately that “they lied” … “it is what it is”… is the reason why Stake time and time again is fucking over us peons. Look at some of their competitors who were similar to them… they’ve been run into the ground by issues like this but Stake thrives with lining the pockets of celebs and streamers so that posts and issues like this get lost in translation with the fake 18million$ wins that train wrecks pulls in.
fortruss Posted September 20, 2022 #24 Posted September 20, 2022 why anyone would you bet a multi only to cash out early* is beyond me. its a waste.
oboed Posted September 20, 2022 Author #25 Posted September 20, 2022 4 hours ago, fortruss said: why anyone would you bet a multi only to cash out early* is beyond me. its a waste. Lol I get the logic. You gotta let it ride out for sure. But if they’re offering a 60k cash out or higher on a 180$ bet. I’m taking it anyday of the week. I’m a simple man and anything close to that amount of money is amazing. 4 hours ago, BGjack1 said: Bump Bump bump bump!!! need more reactions and shares.
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