Verify account Levels 3 and 4 They also don't approve KYC3 KYC4

[MONEYFOLD]

I have been a player since 2020 with a Platinum 4 level and have verified up to level 3. However, suddenly, I can no longer play, withdraw my money, or contact support directly. No explanation has been provided regarding this situation, which is unacceptable. Additionally, my documents for levels 3 and 4 have been refused without justification.

Please inform me of the reasons for this situation and advise me on the steps to take to resolve it.

Thank you in advance for your assistance.

Sincerely,

-Level 3: You would need to upload a utility bill made out to your name for the previous 3 months, and proof of payment for said bill for the previous 3 months alongside this, you can merge all of these documents into a single PDF and upload it one the Verify page. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a utility bill for this specific case:

-Level 4: You would need to upload a bank statement and payslip from your employer for the previous 3 months in a PDF format, just like for the previous level you can merge this into a single document. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a bank statement and payslip for this specific case:

[TCKING]

I hope the problem will be solved.

[MONEYFOLD]

6 minutes ago, TCKING said:

I hope the problem will be solved.

Thank you. I hope there’s no further explanation for this ban. It’s frightening

[MONEYFOLD]

Subject: Follow-up on my request – Documents still rejected

Hello,

My documents are still being rejected for levels 3 and 4. I have lived in my own house for over 30 years, and I don’t understand why my account was restricted for withdrawals and direct support overnight, without any explanation. You already have my passport, my driver’s license, and my electricity bills from the last three months, but they are still being rejected.

I kindly ask for your assistance in submitting the correct documents. I feel like I’m being treated like a criminal, even though I have done nothing wrong. This situation is unacceptable on your part.

Regards,

Subject: Follow-up on my request – Documents still rejected

We inform you, that there are suspicions about the validity of the document you submitted. Please submit another document 😠

[Blueyezz]

Was it resolved?

[MONEYFOLD]

8 hours ago, Blueyezz said:

Was it resolved?

No, it's always the same bad faith from Stake. I wonder how they certify the streamers' accounts when they don’t have jobs. They're asking me for a signature from my employer, even though I've been retired since 2016. They refuse to understand, it's absurd and abusive on their part.

LukaS from Stake.com<support@stake.

 

Sadly, that decision is on our compliance team, we do not have any insight nor influence over those decisions, we could only inform you of their decisions.

 

If you have other questions, please do let us know.

 

Kind regards.

Hi there,

Thank you for reaching out to us.

You can upload one of the documents for Level 4:
Bank Statements

Pay checks

Tax Returns

Investment Statements

Gifts

Inheritance

Real Estate

Business Income

Lottery Winnings

Company Sales

Divorce settlements

Loans

Mining

 

For further details, we kindly request that you carefully review the previous email.

Should you have any additional inquiries, please do not hesitate to inform us.

Kind regards,

Nesli

Help Centre l Stake Smart

© Stake Casino, All Rights Reserved
Stake is committed to responsible gambling, for more information visit https://www.gamblingtherapy.org

[Reddevil999]

Good luck I hope this gets resolved for you  

[MONEYFOLD]

 

Thank you. I have lived in my house for over 30 years, and all my documents are legitimate. This is truly an abuse on the part of Stake and completely unacceptable.🤬🤬🤬

Objet : Re: verification

Hello there,

 

Thank you for reaching out to us.

 

Unfortunately, your last verification attempt was rejected because you have uploaded the wrong format of the documents.

 

Please note that we only accept photos of original documents and not a digital version.

 

If you wish to verify your account for Level 3 you should upload the photos of your Utility bill (please note that we don't accept internet or phone bills) together with the proof of payments for those bills.

 

For level 4 your document has to be signed and stamped and photographed as well.

 

If you have uploaded the documents, feel free to contact us again.

 

Kind regards.

Yoshi

Help Centre l Stake Smart

© Stake Casino, All Rights Reserved

[mrdogecoin]

On 9/17/2024 at 10:05 AM, MONEYFOLD said:

I have been a player since 2020 with a Platinum 4 level and have verified up to level 3. However, suddenly, I can no longer play, withdraw my money, or contact support directly. No explanation has been provided regarding this situation, which is unacceptable. Additionally, my documents for levels 3 and 4 have been refused without justification.

Please inform me of the reasons for this situation and advise me on the steps to take to resolve it.

Thank you in advance for your assistance.

Sincerely,

-Level 3: You would need to upload a utility bill made out to your name for the previous 3 months, and proof of payment for said bill for the previous 3 months alongside this, you can merge all of these documents into a single PDF and upload it one the Verify page. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a utility bill for this specific case:

-Level 4: You would need to upload a bank statement and payslip from your employer for the previous 3 months in a PDF format, just like for the previous level you can merge this into a single document. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a bank statement and payslip for this specific case:

I have a friend who reached PLATINUM 5 and has more than 400k$ to withdraw but is verified up to 2, and the documents are being refused too!

Edited October 10, 2024 by mrdogecoin

[Fabrizio]

Unfortunately, I have the same problem; I think they have been doing this with quite a few people lately. I have sent bills, bank statements, a donation letter, invoices paid by my clients, and correctly credited to my bank account, all in PDF format, but also photos taken with my cellphone of the original documents. Everything has been consistently rejected. I have been sending any document in my possession for a full 7 hours now: electricity and gas bills, bank statements, various letters, all of which clearly show my name, surname, and address. Why do they continue to reject them?

 

I upload the bill, and they reject it saying they want one from the last three months. Then they want it in PDF format, and later a photo taken with my cellphone. I think they are making fun of me.

They just rejected all the documents, and this time...

they asked for all these.

They are really ridiculous.

 

 

[MONEYFOLD]

On 10/12/2024 at 6:43 PM, Fabrizio said:

Unfortunately, I have the same problem; I think they have been doing this with quite a few people lately. I have sent bills, bank statements, a donation letter, invoices paid by my clients, and correctly credited to my bank account, all in PDF format, but also photos taken with my cellphone of the original documents. Everything has been consistently rejected. I have been sending any document in my possession for a full 7 hours now: electricity and gas bills, bank statements, various letters, all of which clearly show my name, surname, and address. Why do they continue to reject them?

 

I upload the bill, and they reject it saying they want one from the last three months. Then they want it in PDF format, and later a photo taken with my cellphone. I think they are making fun of me.

They just rejected all the documents, and this time...

they asked for all these.

They are really ridiculous.

 

 

Good luck, my friend. It's been over a month for me, with all my documents being rejected, and now I can't even log into their site. Be careful with your money. I have nothing to hide and can provide any document. In fact, I've been a homeowner for 30 years 🤬🤔🤬

[mrdogecoin]

crazy

[Dindafebri69]

good luck

[Babar1111]

On 9/17/2024 at 6:35 PM, MONEYFOLD said:

I have been a player since 2020 with a Platinum 4 level and have verified up to level 3. However, suddenly, I can no longer play, withdraw my money, or contact support directly. No explanation has been provided regarding this situation, which is unacceptable. Additionally, my documents for levels 3 and 4 have been refused without justification.

Please inform me of the reasons for this situation and advise me on the steps to take to resolve it.

Thank you in advance for your assistance.

Sincerely,

-Level 3: You would need to upload a utility bill made out to your name for the previous 3 months, and proof of payment for said bill for the previous 3 months alongside this, you can merge all of these documents into a single PDF and upload it one the Verify page. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a utility bill for this specific case:

-Level 4: You would need to upload a bank statement and payslip from your employer for the previous 3 months in a PDF format, just like for the previous level you can merge this into a single document. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a bank statement and payslip for this specific case:

I even uploaded the bank statement Still they are rejecting it Everything is correct but still they are rejecting it Now what to do for level 4. My amount is stuck separately in it ?

[upula118]

we hope that everything will be resolved

[MONEYFOLD]

Following up on my issue that is still not resolved. They have been rejecting all documents for several months now. I feel like a criminal or a bandit, even though all my documents are legitimate. They don’t give me any logical explanation for the refusals at levels 3 and 4.

On top of that, I brought many affiliates to Stake. Maybe that’s why they want to keep my money and my affiliates for themselves. I can’t see any other reason for my account being frozen, even though it’s been verified since 2020.

Be careful with your money.

It's no longer possible to contact support except by email, and they no longer respond.

[MeechMeech]

7 hours ago, MONEYFOLD said:

Following up on my issue that is still not resolved. They have been rejecting all documents for several months now. I feel like a criminal or a bandit, even though all my documents are legitimate. They don’t give me any logical explanation for the refusals at levels 3 and 4.

On top of that, I brought many affiliates to Stake. Maybe that’s why they want to keep my money and my affiliates for themselves. I can’t see any other reason for my account being frozen, even though it’s been verified since 2020.

Be careful with your money.

It's no longer possible to contact support except by email, and they no longer respond.

hey, I was in the same situation as you, registered and verified since 2020, early November 2024 I had to verify lvl 3 and 4 to unblock my account, I managed to recover it after 2 months (early January) of email exchanges with support, don't give up 💪

[Ganu]

I also want to verify 

[djric305]

You should try again ! I was in the same boat ! Kept trying and now I have all levels verified just waiting on email from account staff

[ramtinzlatan9]

please tell me did you fix it? so im stuck also and i have 4k affiliate money in the account. Ive sent in 300 documents and still cant verify? this is something really crazy. 

They have said same thing about all my documents, they are suspic, but all my documents are real. Even went to the bank and got signed bank statement. 

[NospaTsi]

What happened in the end ? I have the same problem.

[tkanhtk97]

I’m experiencing a similar issue. I have completed Level 4 verification, but my account has still not been unlocked. I have contacted the account support team via Gmail, but several days have passed and I have not yet received any response.

On 29/5/2025 at 04:33, djric305 said:

Bạn nên thử lại! Tôi cũng từng ở trong tình huống tương tự! Tôi cứ thử mãi và giờ thì tất cả các cấp độ đã được xác minh, chỉ còn chờ email từ nhân viên phụ trách tài khoản thôi!

Have you received a response from them yet? How long did it take for them to reply to your email? I’m experiencing a similar issue as well.

[Josal]

No. 1 rules in the casino 

Don't win too much , and you will be banned 🚫 

That's the sad reality 😧 

You can see it in T&C / T&S , all rights belongs to the casino alone ,players don't have any rights whatsoever 🤬🤬Real Talk 🦜 

[Gabo997]

Why?

[RVG]

That's crazy, GL